Summary
Overview
Work History
Education
Skills
Timeline
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Robert Farrell

Huntersville,NC

Summary

Dedicated Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

16
16
years of professional experience

Work History

Assistant Store Manager

TD Bank
11.2020 - Current
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Resolved escalated customer issues effectively, leading to improved customer satisfaction rates.
  • Fostered a positive work culture by promoting teamwork. Daily employee huddles to ensure aligned goals and assess any issues.
  • Provides all functions within bank including but not limited to teller line operations, as well as retail banker operations.
  • Analyzed customer feedback and implemented strategies to improve the customer experience.
  • Supervised cash handling processes to ensure accuracy of transactions.
  • Implemented strategic marketing initiatives to drive revenue growth across multiple channels. Continuos follow up with prospective clients.

Manager/Dining Supervisor

Anthony's Coal Fired Pizza
06.2013 - 10.2020
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Improved safety procedures to create safe working conditions for workers.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Created monthly reports for senior management summarizing operational performance metrics.

Aftercare Counselor

Nob Hill Elementary School
08.2009 - 05.2013
  • Promoted a safe and inclusive environment for all students through enforcing school policies and addressing conflicts.
  • Enhanced student well-being by providing emotional support and guidance during aftercare sessions.
  • Ensured timely parent pick-up by conducting thorough sign-out procedures at the end of each day.
  • Provided first aid care as needed while adhering to proper safety protocols.
  • Maintained accurate records of attendance, behavioral incidents, and communication with parents or guardians.

Education

High School Diploma -

Piper High School
Sunrise, FL
06.2012

Skills

  • Customer experience
  • Client management
  • Client acquisition
  • Team leadership
  • Store operations
  • Systems and software expertise

Timeline

Assistant Store Manager

TD Bank
11.2020 - Current

Manager/Dining Supervisor

Anthony's Coal Fired Pizza
06.2013 - 10.2020

Aftercare Counselor

Nob Hill Elementary School
08.2009 - 05.2013

High School Diploma -

Piper High School

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