Autumn Sellers
Mobile,Alabama
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
09.2022 - Current
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Maintained regular and consistent attendance and punctuality.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Retail Store Manager
Zumiez
05.2021 - 07.2022
- Managed inventory control, cash control, and store opening and closing procedures.
- Trained and guided team members to maintain high productivity and performance metrics.
- Optimized store displays and appearance via strategic merchandising.
- Upheld brand identity standards within the store location through consistent signage presentation merchandise displays following corporate guidelines.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Assistant Retail Store Manager
Journeys Underground
01.2021 - 05.2021
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Implemented strategies focused on increasing store sales and customer satisfaction.
- Reported issues to higher management with great detail.
- Completed routine store inventories.
- Upheld consistent presentation standards to advantageously use visual merchandising and increase sales.
- Contributed towards long-term growth and success of the retail establishment by consistently meeting or exceeding performance targets.
Server
Shogun Hibachi & Sushi
06.2019 - 04.2020
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Education
Bachelor of Science - Computer Science
Arizona State University
Tempe, AZ05.2028
Certification - Medical Assisting
Fortis College
Mobile, AL04.2023
High School Diploma -
Alma Bryant High School
Irvington, AL05.2020
Skills
- Performance Improvement
- Cash Register Operations
- Beverage Preparation
- Table Bussing
- Point of sale operation
- Employee Relations
- Visual Merchandising
- Scheduling
- Hiring and Onboarding
- Operations Oversight
- Microsoft Outlook
Certification
- CCMA - Certified Clinical Medical Assistant
- BLS - Basic Life Support Certification
Timeline
Barista
Starbucks
09.2022 - Current
Retail Store Manager
Zumiez
05.2021 - 07.2022
Assistant Retail Store Manager
Journeys Underground
01.2021 - 05.2021
Server
Shogun Hibachi & Sushi
06.2019 - 04.2020
Bachelor of Science - Computer Science
Arizona State University
Certification - Medical Assisting
Fortis College
High School Diploma -
Alma Bryant High School