Autumn Serrano
Houston,TX
Summary
Professional educator with strong background in developing and implementing engaging curriculum. Adept at fostering collaborative learning environment that encourages student growth and achievement. Skilled in classroom management, lesson planning, and adapting to diverse educational needs. Known for reliability and flexibility, ensuring smooth and effective teaching operations.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Client Services Coordinator
First Community Credit Union
10.2023 - Current
- Developed strong relationships with clients by providing exceptional customer support and maintaining open lines of communication.
- Streamlined processes for improved efficiency in managing client requests and inquiries.
- Assist advisors in planning marketing strategy for each month.
- Organizes and maintains the CRM database by entering appointment dates, notes regarding follow-up appointments, and address and account information updates.
- Processes paperwork, account transfers, and distributions on various platforms as well as electronically. Reviews all paperwork for accuracy and completion, following up with the appropriate party as necessary to obtain required documentation.
- Assist credit union employees with routing referrals and scheduling appointments.
Receptionist
First Community Credit Union
- Greets members and logs them into the check in system
- Assumes responsibility for safe deposit box services
- Manages coffee, supplies and service calls
- Distributes and logs FedEX, UPS and other packages
- Performs member services such as check ordering, account information and statement printing
- Update rate sheets for the lobby
- Maintain lobby appearance
- Performs all other duties assigned by the supervisor
Chief Assistant
Kumon
- Organized and distributed each students work for the week
- Communicated and partnered with parents
- Provided virtual and face to face customer service to parents and prospects
- Input students’ information and progress into database
- Maintained the organization and cleanliness of the center
- Guided and observed students in classroom setting
- Graded students work and record their progress
- Managed Kumon staff and delegated responsibilities
Math Teacher
Cypress Fairbanks ISD
- Plan, prepare and deliver instructional activities
- Create a confident educational environmental for students
- Create lesson plans and modify accordingly throughout the school year
- Graded papers and performed other administrative duties
- Prepare and distribute parent communications
- Develop and implement plans from curriculum which provided effective teaching strategies
- Utilized various curriculum resources and technology to enhance student learning
- Provided differential learning based on individual students
- Facilitated parent and teacher conferences
- Attended professional teacher trainings
- Provided additional tutoring before and after school
- Managed student behavior using classroom management strategies
Substitute Teacher
Cypress Fairbanks ISD
- Implemented lesson plans
- Demonstrated age appropriate classroom management
- Involved actively in classroom supervision
- Took responsibility for attendance and other campus procedures
- Communicated effectively with campus staff members
Math Tutor
Axiomatic Tutoring f/k/a. Tutor Kids Network
- Teach students study skills, note-taking skills, and test taking strategies
- Assess students’ progress throughout tutoring sessions
- Communicate students’ progress to students, parents or teachers in written reports, in person, by phone or by email
- Develop teaching or training materials, such as handouts, study materials, or quizzes
- Maintain records of students’ assessment results, progress, feedback, or school performance, ensuring confidentiality of all records
- Provide private instruction to individual or small groups of students to improve academic performance, improve occupational skills, or prepare for academic tests
- Prepare lesson plans or learning modules for tutoring sessions according to students’ needs and goals
- Provide feedback to students using positive reinforcement techniques to encourage, motivate, or build confidence in students
- Review class material with students by discussing text, working solutions to problems, reviewing worksheets or other assignments
- Organize tutoring environment to promote productivity and learning
- Participate in monthly training and development sessions to improve tutoring practices or learn new tutoring techniques
- Schedule tutoring appointments with students or their parents
- Travel to students’ homes, libraries, or schools to conduct tutoring sessions
Expeditor
The Marker Group
- Facilitated the flow of records for litigation purposes from the custodian of records
- Communicated with the custodian of records to ensure prompt and accurate delivery of records
- Served as the liaison between the custodian of records and the company
- Resolved requests, questions and complaints from the custodian of records
- Informed the case investigators and management of any problems
- Handled any delivery inconsistencies or delays of records
- Provided daily reports to management
- Conducted research via the Internet, telephone, and other reference materials to locate records
Education
Bachelors of Fine Arts - Theatre
Sam Houston State University
Huntsville, TX12.2009
Skills
- Classroom Management
- Critical Thinking
- Lesson Planning
- Motivating students
- Differentiated Instruction
- Classroom Instruction
- Group and individual instruction
- Small Group Instruction
- Learning Strategies
- Technology Integration
- Group Instruction
- Student needs assessment
Activities
- Graduated Cum Laude
- SHSU Dean’s List: Fall 2005 - December 2009
- Leader of Drama Team
- Annual volunteer in Theatre Department Fundraiser
- Annual volunteer at Mission Arlington
Certification
Math Certification 4th-8th grade
Timeline
Client Services Coordinator
First Community Credit Union
10.2023 - Current
Math Certification 4th-8th grade
Receptionist
First Community Credit Union
Chief Assistant
Kumon
Math Teacher
Cypress Fairbanks ISD
Substitute Teacher
Cypress Fairbanks ISD
Math Tutor
Axiomatic Tutoring f/k/a. Tutor Kids Network
Expeditor
The Marker Group
Bachelors of Fine Arts - Theatre
Sam Houston State University
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