Autumn Sherman
Coldwater,MI
Summary
Energetic and friendly professional, skilled in customer service, seeking a position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem solving skills. Highly efficient Customer Service Associate, well established in fast-paced and challenging environments. Dependable, offering outstanding skills in customer service, food safety and restocking. Well-trained in operating kitchen equipment to prepare food and complete sales. Devoted to meeting team and customer needs. Organized, reliable, and successful at managing multiple priorities with a positive attitude, to achieve company goals.
Overview
8
8
years of professional experience
Work History
Crew Member
Taco Bell
08.2021 - 07.2022
- Night shift associate- store closer
- Became familiar with products to answer questions and make suggestions.
- Always having a friendly face and greeting every customer
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Prepared products following restaurant, health, and safety standards and procedures.
- Operated cash register to ring up final bill and process various forms of payment.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Accurately operated cash register to process customer payments.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Documented customer orders and conveyed special requests to kitchen staff.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
Gas Station Attendant/Cashier
PS Food Mart
01.2019 - 01.2020
- Customer service associate- worked all shifts but mostly evening/night shift store closer.
- Stocked the store, kept store inside clean and neat, made sure there was always fresh coffee and tea for all customers, handled lotto/lottery sales and winnings, cashier, cash handling, bottle returns, make sure store is clean outside, received truck, stocked and organized back stock on truck receiving days.
- Maintained clean and orderly work station.
- Cleaned up gas and other spills in accordance with spill procedures.
- Processed fuel and merchandise transactions by operating POS system with accuracy.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Facilitated sales of services and goods.
- Resolved customer complaints promptly and professionally to enhance customer loyalty and increase client base.
- Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
- Counted nightly income, categorizing, and sending to bank on weekly basis.
- Followed safety protocols while working, avoiding accidents and injuries.
- Confirmed excellent customer service by quickly resolving customer concerns.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Removed safety hazards, soiled items, and trash from customer areas.
- Responded to all customer inquiries thoroughly and professionally.
- Monitored and maintained organized work space, confirming efficient operations.
- Built trustful relationships with customers to encourage return visits.
Freight Handler/Forklift Operator/Order Filler
Walmart Distribution Center 6043 Coldwater Michigan
01.2017 - 01.2019
- P.E Operator, order filler, shipping and receiving, wrap machine operator
- Stay busy to keep up with production and order filling, that way all products are shipped out on schedule.
- Use of a headset and handheld device that would give the information on what product, how many, and from what department to get it from to complete each order accurately.
- Fast-pace work environment.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Transported goods between warehouse locations according to shipment and storage needs.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Removed orders from storage, wrapped, and staged for shipments.
- Maneuvered forklift safely in congested and confined areas using [Skill] and [Technique].
- Coordinated with other lift truck drivers and production personnel to process orders efficiently.
- Positioned lifting devices under, over or around loaded pallets or boxes to secure material or products for transport to designated areas.
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
- Drove equipment from one site to another to deliver tools and complete jobs.
- Used equipment such as a compactor to process excess materials and support recycling efforts.
McDonalds Crew Member
McDonald's
01.2015 - 01.2017
- Customer service associate- helped open the store and set up, prep, and cook, in order to operate the store efficiently and on time.
- Worked well with teammates and accepted coaching from management team.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Assisted other team members to achieve goals.
- Became familiar with products to answer questions and make suggestions.
- Prepared products following restaurant, health, and safety standards and procedures.
- Trained new team members on procedures, customer service, and sales techniques.
- Operated cash register to ring up final bill and process various forms of payment.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Stocked shelves to organize aisles in assigned department.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Accurately operated cash register to process customer payments.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Replenished serving stations with fresh food and cleaned up spills.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Documented customer orders and conveyed special requests to kitchen staff.
- Prepared salads, soups and sandwiches for customers.
- Brewed coffee and tea and changed out drink station syrups.
- Completed milkshakes and ice cream desserts for customers.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
Education
High School -
Coldwater High School
Coldwater, MI06.2012
Skills
- Cash Handling
- Cashiering
- Food Preparation
- Warehouse Experience
- Cleaning Experience
- Food Service
- Packaging
- Forklift
- Customer service
- Warehouse distribution
- Freight handler
- PE Driver for warehouse
- Store closer
- Stocking
- Store opener
- Order fulfillment
- Food handling
- Computer skills
- Order Picking
- Materials Handling
- Cooking
- Shipping & Receiving
- Merchandising
- Heavy Lifting
- Taking Orders
- Store Opening and Closing
- Production Line Work
- Coffee Experience
- Load & Unload
- Pallet Jack
- Microsoft Word
- Pricing
- Communication skills
- Problem solving
- Multi-line phone systems
- Complaint resolution
- Quick service & fast food restaurant
- Learning technology
- Learn new skills quickly
- Drive-Thru Operations
- Health Code Compliance
- Customer Service
- Menu Memorization
- Teamwork and Collaboration
- Complex Problem-Solving
- Supplies Monitoring and Restocking
- Interactive Communication Skills
- Verbal and Written Communication
- Cleaning
- Clear Communication
- Positive Company Representation
- Food Running
Assessments
- Food service: Customer situations, Proficient, 10/01/22
- Retail customer service, Proficient, 08/01/23
- Sales skills, Proficient, 10/01/23
- Customer focus & orientation, Proficient, 07/01/21
Timeline
Crew Member
Taco Bell
08.2021 - 07.2022
Gas Station Attendant/Cashier
PS Food Mart
01.2019 - 01.2020
Freight Handler/Forklift Operator/Order Filler
Walmart Distribution Center 6043 Coldwater Michigan
01.2017 - 01.2019
McDonalds Crew Member
McDonald's
01.2015 - 01.2017
High School -
Coldwater High School