Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Autumn Shook

Autumn Shook

Administrative Professional
LA CRESCENTA,California

Summary

Dedicated Administrative Professional with over 5 years of clerical experience. Proven ability to prioritize tasks, multitask effectively, and plan efficiently. Recognized for high productivity and efficient task completion. Skilled in digital content creation, social media management, and strategic communication planning. Excel in verbal and written communication, teamwork, and adaptability, ensuring success in collaborative environments. Enthusiastic to use knowledge to enhance Public Information operations.

Overview

5
5
years of professional experience

Work History

Clerk II

GUSD Crescenta Valley High School
La Crescenta
08.2023 - Current
  • Creates, formats, and edits weekly bulletins distributed on Monday and Thursday, along with Friday evening e-bulletins to staff and parents.
  • Coordinates daily check-in and check-out of textbooks, novels, and Chromebooks using Destiny.
  • Assign daily clerical tasks to teaching assistants for skill development.
  • Handle frequent interruptions from teaching assistants and students.
  • Receive PO3W's in BEST system for efficient inventory management.
  • Address emails and inquiries from contact us email on website, directing parents and visitors to appropriate answers or departments for assistance.
  • Engage with outside companies that wanted to post items in our Friday E-Bulletins, and work with them to obtain details and flyers.
  • Verified accuracy of all paperwork prior to submission for processing.
  • Utilized computer software programs to create reports, labels, forms.
  • Answered customer inquiries via phone and email.
  • Maintained inventory levels of office supplies and equipment as needed.
  • Entered data into computer systems accurately and efficiently.
  • Communicated with customers and employees to answer questions or explain information.
  • Operated photocopiers and scanners, facsimile machines and personal computers.
  • Typed, formatted and edited correspondence and other documents.
  • Communicated with customers, employees and vendors to answer questions and address complaints.
  • Troubleshot office equipment, computer hardware and software issues.

Front Desk Clerk

GUSD- Verdugo Woodlands ES
Glendale
08.2022 - 06.2023
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Handled sensitive information in a confidential manner.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Responded to customer inquiries via phone, email, and in person.
  • Verified identity documents (in Raptor) for volunteers and parents before letting them on campus, in accordance with school policies.
  • Coordinated with principal to notify parents regarding SART/SARB meetings via formal district letters
  • Monitored visitor access control systems including issuing identification badges when necessary.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Greeted customers warmly and made them feel welcome.
  • Explained policies and procedures to visitors.
  • Worked with custodial and maintenance staff to address and resolve building and room issues.
  • Drafted professional business documents, spreadsheets, and correspondence.

Clerk/Typist

PUSD- Blair High School
Pasadena
08.2022 - 06.2023
  • Maintained accurate records of student attendance and academic performance.
  • Coordinated with teachers regarding student discipline issues following school policy guidelines.
  • Performed receptionist duties such as answering phones, providing information about school programs and services.
  • Handled confidential material with discretion while maintaining an organized filing system.
  • Assisted principal in preparing meeting agendas and taking minutes.
  • Provided administrative support to the principal by responding to emails and phone calls promptly.
  • Served as a liaison between students' families and the administration ensuring timely resolution of concerns.
  • Reviewed incoming documents for accuracy before submitting them to the principal's office.
  • Prepared correspondence including letters, memos and forms using MS Office Suite applications.
  • Developed detailed plans for upcoming projects in collaboration with other departments or organizations.
  • Composed, edited and typed complex memos and reports with job-related software.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.

Personal Shopper

Amazon, Inc
Pasadena, CA
03.2020 - 08.2022
  • Collaborated with store management team to ensure appropriate inventory levels were maintained.
  • Assisted customers in selecting items that met their individual needs and preferences.
  • Maintained a high level of customer service while ensuring customer satisfaction.
  • Developed relationships with loyal shoppers by providing personalized shopping experiences.
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
  • Managed client communications through email, phone, and messaging apps, ensuring timely responses.
  • Provided essential services during times of public fear and uncertainty. Assisted individuals in need, fostering community support and resilience.

Education

Bachelor of Arts - Communications

Cal State University Northridge
Northbridge, MA
12-2005

Skills

  • Microsoft Office
  • Data entry
  • Inventory management
  • Report generation
  • Customer service
  • Email correspondence
  • Team coordination
  • Attention to detail
  • Problem solving
  • Communication skills
  • Correspondence writing
  • Research
  • Peer relationships
  • Relationship building
  • Proofreading
  • Reliable and punctual
  • Prepare correspondence

References

References available upon request.

Timeline

Clerk II

GUSD Crescenta Valley High School
08.2023 - Current

Front Desk Clerk

GUSD- Verdugo Woodlands ES
08.2022 - 06.2023

Clerk/Typist

PUSD- Blair High School
08.2022 - 06.2023

Personal Shopper

Amazon, Inc
03.2020 - 08.2022

Bachelor of Arts - Communications

Cal State University Northridge

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