Autumn Manz
Royal,Arkansas
Summary
Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records.
Overview
8
8
years of professional experience
Work History
Scheduling Specialist
National Park Medical Center
2021.06 - 2024.05
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Submitted fees and claims to insurance companies manually or digitally.
- Responded to patient concerns and inquiries professionally and efficiently.
- Called insurance companies and verified patient coverage.
- Scheduled and implemented patient admissions and discharges.
Patient Service Representative
Touchstone Imaging
2020.02 - 2021.06
- Answer phones, schedule appointments, verify insurance, greet patients, verify patient demographics, collect payments.
- Answer phones, make calls, run daily reports, fax, copy, email, fulfill sample orders, data entry.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
Customer Support
Window Mart Inc
2019.03 - 2020.02
- Answer phones, run nightly reports, service calls, schedule appointments.
- Responded quickly to customer inquiries, needs and problems.
Receptionist Administrator
Jerry Damson Acura
2017.02 - 2019.02
- Greet customers,answer phones.
- Handled diverse needs for clients in-person, by phone or through email.
- Displayed professional standards at reception desk to impress visitors.
- Greeted customers, answered general questions and directed to appropriate locations.
Retail Sales 3
Cracker Barrell Old Country Store
2016.09 - 2017.09
- Maintained sales floor by restocking shelves, updating pricing information and managing inventory.
- Explained return and exchange policy to enforce, and accepted merchandise for refunds or replacement with different items.
- Operated cash register by adhering to POS system processes and procedures when ringing sales and tendering correct change and receipts.
Floor Planning Specialist I
Walmart Home Office
2016.03 - 2016.06
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
Bachelor of Science - Applied Psychology
Kaplan University
Davenport, IA08.2012
Lake Hamilton High SchoolLake Hamilton High School
05.1999
Skills
- Insurance company knowledgeable
- Appointment scheduling
- Payment processing
- Regulatory compliance
- Appointment confirmation
- People skills
- Organization
- Collaboration
- Work ethic
- Active listening
- Multitasking
- PPE use
- Teambuilding
Timeline
Scheduling Specialist
National Park Medical Center
2021.06 - 2024.05
Patient Service Representative
Touchstone Imaging
2020.02 - 2021.06
Customer Support
Window Mart Inc
2019.03 - 2020.02
Receptionist Administrator
Jerry Damson Acura
2017.02 - 2019.02
Retail Sales 3
Cracker Barrell Old Country Store
2016.09 - 2017.09
Floor Planning Specialist I
Walmart Home Office
2016.03 - 2016.06
Bachelor of Science - Applied Psychology
Kaplan University
Lake Hamilton High SchoolLake Hamilton High School
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