Autumn Smith
Dalton,GA
Summary
Dynamic and results-driven professional with extensive experience at Walmart, excelling in food safety compliance and customer service. Proven track record in enhancing product presentation and achieving sales goals through effective teamwork and problem-solving. Recognized for maintaining high-quality standards and performance. Always willing to learn new assets.
Overview
13
13
years of professional experience
Work History
Deli Bakery Associate
Walmart
Dalton, GA
12.2023 - Current
- Prepared and baked a variety of bread and pastries, ensuring adherence to quality standards.
- Operated ovens and mixers, maintaining equipment for optimal performance.
- Assisted customers with product selection, providing exceptional service and support.
- Monitored inventory levels, restocking supplies to ensure product availability.
- Maintained cleanliness of workstations, adhering to health and safety regulations.
- Collaborated with team members to meet production targets efficiently.
- Trained new associates on bakery procedures and safety protocols effectively.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Ensured food safety compliance by following strict guidelines for storage, handling, and preparation of baked goods.
- Performed routine equipment maintenance tasks such as cleaning mixers, ovens, or utensils to maintain optimal functionality and prevent potential hazards.
- Provided support to other departments within the store as needed, fostering a collaborative work environment.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Consistently met or exceeded productivity goals while maintaining high-quality standards for all baked goods produced.
- Assisted in creating unique and visually appealing displays for special occasions and seasonal promotions.
- Delivered outstanding customer experiences by addressing concerns promptly and professionally, resulting in repeat business from satisfied patrons.
- Collaborated with team members to ensure consistent product quality and adherence to company standards.
- Maintained proper inventory levels by conducting regular stock checks and placing timely orders when necessary.
- Streamlined workflow processes through effective organization and communication among team members.
- Increased sales by recommending complementary items and promoting current specials to customers.
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Inspected goods to establish accurate pricing and labeling.
- Recommended new bakery items to customers based on taste preferences, building rapport and boosting sales.
- Used utensils and equipment to portion, wrap and display bakery items.
- Measured and mixed ingredients accurately to assist in baking process.
- Developed strong rapport with customers and created positive impression of business.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Wrapped, boxed and weighed bakery department products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Used in-store system to locate inventory and place special orders for customers.
Apparel Associate
Walmart
Dalton, GA
01.2023 - 12.2023
- Assisted customers in locating apparel items and provided product knowledge.
- Maintained organized merchandise displays to enhance shopping experience.
- Executed inventory management tasks, ensuring stock levels met customer demand.
- Processed transactions efficiently at point-of-sale terminals.
- Monitored store environment for cleanliness and safety compliance standards.
- Trained new associates on operational procedures and customer service protocols.
- Resolved customer inquiries and complaints to promote satisfaction and loyalty.
- Assisted in loss prevention efforts by monitoring fitting rooms, identifying suspicious behavior, and promptly reporting incidents to management.
- Displayed and organized products in store to help customers locate products easily.
- Greeted and interacted with over customers to assist in selecting and locating merchandise.
- Managed stock levels on the sales floor through efficient replenishment processes that maintained consistent product availability.
- Handled high-pressure situations calmly when dealing with difficult customers while still providing exemplary customer service.
- Maintained loss prevention standards by monitoring and observing customers on sales floor.
- Exceeded customer expectations through efficient problem-solving skills and prompt attention to their concerns.
- Increased customer satisfaction by assisting with clothing selections and providing personalized fashion advice.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Used in-store system to locate inventory and place special orders for customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Online Grocery Pickup Team Lead
Walmart
Dalton, GA
04.2020 - 01.2023
- Led team in achieving operational goals and maintaining efficient workflows.
- Trained and mentored new associates to enhance productivity and ensure compliance.
- Implemented process improvements that increased team efficiency and reduced errors.
- Coordinated inventory management, ensuring accurate stock levels and timely replenishment.
- Developed schedules to optimize staffing and maximize coverage during peak hours.
- Conducted performance evaluations to provide feedback and support employee development.
- Collaborated with management to align team objectives with corporate strategies.
- Analyzed sales data to inform staffing decisions and drive departmental performance improvements.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Launched quality assurance practices for each phase of development
Personal Shopper
Walmart
Dalton, GA
02.2018 - 04.2020
- Assisted customers in selecting products based on preferences and needs.
- Collaborated with team members to ensure efficient inventory management.
- Maintained up-to-date knowledge of promotions and product offerings.
- Provided personalized shopping experiences through attentive customer service.
- Handled transactions accurately at point-of-sale terminals.
- Adapted quickly to changing priorities in fast-paced retail environment.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Tracked substitutions and informed customers of changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
- Mentored new Personal Shoppers by sharing industry knowledge and best practices, fostering a supportive team atmosphere that encouraged professional growth.
- Managed online shopping orders and deliveries, ensuring timely receipt of purchases.
- Increased client loyalty with personalized shopping experiences, ensuring their style and budget requirements were met.
Photo Clerk
Walmart
Dalton, GA
02.2018 - 09.2018
- Assisted customers in locating photo services and products, enhancing overall shopping experience.
- Processed photo orders efficiently using digital imaging software and equipment.
- Maintained organized workspace, ensuring cleanliness and readiness for daily operations.
- Collaborated with team members to resolve customer inquiries promptly and professionally.
- Monitored inventory levels of photo supplies, facilitating timely replenishment to avoid disruptions.
- Educated customers on product features and service options, improving customer satisfaction scores.
- Adapted quickly to new technologies and procedures, contributing to team efficiency and productivity gains.
- Educated customers on available printing options, helping them choose the best fit for their needs.
- Ensured proper handling of sensitive materials, maintaining privacy and confidentiality for clients'' photos.
- Assisted in training new team members, sharing knowledge and providing guidance on best practices for photo processing and customer service.
- Managed multiple tasks simultaneously, resulting in accurate and efficient completion of projects.
- Assisted customers with selecting appropriate products, guiding them through the ordering process, and suggesting additional services or items.
- Organized photo inventory for easy access and streamlined order fulfillment.
- Operated photo processing equipment accurately, producing high-quality prints for customers.
- Performed regular maintenance on photo printing equipment to ensure optimal performance and prolong its lifespan.
- Consistently met deadlines for completing photo orders, exceeding customer expectations in both quality and timeliness.
- Adhered to safety procedures when working with chemicals used in photo development processes, ensuring personal protection as well as a safe workspace environment for colleagues.
- Maintained clean and functional work area, ensuring optimal productivity and a pleasant customer experience.
- Developed strong relationships with repeat customers, fostering loyalty through personalized service.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Monitored supply levels to maintain adequate stock of consumables such as paper, ink cartridges, and chemicals needed for processing photographs.
- Managed multiple tasks in high-volume environment.
- Processed customer orders and accurately entered into order system.
- Processed both cash and card purchases and returns.
- Addressed guest complaints and resolved issues to promote satisfaction.
Electronic Sales Associate
Walmart
Dalton, GA
08.2014 - 02.2018
- Assisted customers with product selection and provided detailed information on electronics features.
- Operated point-of-sale systems to process transactions efficiently and accurately.
- Maintained organized displays and ensured stock levels met customer demand.
- Collaborated with team members to achieve sales goals and enhance customer experience.
- Conducted inventory audits to identify discrepancies and support replenishment efforts.
- Resolved customer inquiries and issues promptly, ensuring high satisfaction rates.
- Stayed updated on product knowledge to effectively communicate benefits to customers.
- Supported promotional events by setting up merchandise displays and engaging with customers.
- Increased customer satisfaction by providing knowledgeable assistance and personalized recommendations for electronics purchases.
- Maintained a clean, organized, and visually appealing sales floor, ensuring an enjoyable shopping experience for customers.
- Applied knowledge of electronics products to educate prospects and customers.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Handled customer inquiries and resolved issues promptly, demonstrating strong problem-solving skills and dedication to customer service excellence.
- Checked to see if requested items were available from store's inventory.
- Collaborated with team members to achieve collective sales goals, fostering a positive work environment through effective communication and teamwork.
- Displayed merchandise by arranging in appealing ways to boost sales.
Customer Service Desk Associate
Walmart
Dalton, GA
01.2014 - 08.2014
- Assisted customers with inquiries and resolved issues efficiently.
- Processed transactions accurately using point-of-sale systems.
- Handled returns and exchanges according to store policies.
- Trained new associates on customer service protocols and procedures.
- Trained new associates in company policies and procedures, ensuring consistent quality of customer care.
- Enhanced customer satisfaction by promptly addressing and resolving service inquiries.
- Reduced wait times by efficiently directing calls to appropriate departments for faster resolution.
- Demonstrated excellent multitasking skills by juggling multiple tasks simultaneously while maintaining attention to detail and accuracy.
- Developed rapport with customers through genuine care for their needs, fostering loyalty within the client base.
Cashier
Walmart
Dalton, GA
03.2013 - 01.2014
- Processed customer transactions efficiently using point-of-sale systems.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Maintained accurate cash drawer and balanced registers at shift end.
- Assisted in training new cashiers on procedures and customer engagement techniques.
- Implemented promotional displays to enhance sales visibility and attract customers.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
Northwest High School
Dalton, GA05.2012
Skills
- Food safety
- Sanitation procedures
- Stock rotation
- Food safety compliance
- Quality control
- Stock replenishment
- Product presentation
- Product rotation
- Order fulfillment
- Visual merchandising
- Waste reduction
- Supply ordering
- Portion control
- Temperature monitoring
- Cross-training proficiency
- Customer service
- Punctual and reliable
- Stocking and shelving
- Problem-solving
Timeline
Deli Bakery Associate
Walmart
12.2023 - Current
Apparel Associate
Walmart
01.2023 - 12.2023
Online Grocery Pickup Team Lead
Walmart
04.2020 - 01.2023
Personal Shopper
Walmart
02.2018 - 04.2020
Photo Clerk
Walmart
02.2018 - 09.2018
Electronic Sales Associate
Walmart
08.2014 - 02.2018
Customer Service Desk Associate
Walmart
01.2014 - 08.2014
Cashier
Walmart
03.2013 - 01.2014
High School Diploma -
Northwest High School