Summary
Overview
Work History
Education
Skills
Timeline
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AUTUMN SPELLER

Queens,New York

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

11
11
years of professional experience

Work History

OPERATIONS & OFFICE MANAGER

AUTOMIC GOLD
06.2017 - Current
  • Assist in organizing and overseeing assignments to drive operational excellence.
  • Administer support with preparing for new hires by leading training process and creating job task templates.
  • In charge of office supply stock, ordering weekly meals for team, and organizing small events/gatherings.
  • Research and evaluate prospective suppliers.
  • Maintain good supplier relations and negotiate contracts.
  • Review, compare, and analyze products to be purchased.
  • Communicate and collaborate with building staff regarding maintenance issues.
  • Negotiate shipping costs with carrier reps to guarantee lowest shipping rates.
  • Liaise between shipping carrier and customers to resolve package/delivery issues.
  • Implement order, shipping and return policies that align with company's mission.
  • Analyze, resolve and decrease fraudulent orders and chargebacks by implementing procedures and filters..
  • Maintain positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Contribute to product development - share jewelry trends, suggest new designs, and test new products.
  • Manage and organize 14k solid gold product inventory valued at $1M.
  • Identify and communicate customer needs to supply chain capacity and quality teams.
  • Create product listings in compliance with marketplace policies.
  • Adjust inventory amount on Amazon, eBay, Walmart, Etsy, and Shopify markets.
  • Investigate and resolve technical issues.
  • Packed and shipped 500+ products for Amazon warehouse sale.

ACCOUNTING ASSISTANT/RETURNS SPECIALIST

BAUBLEBAR
01.2016 - 06.2017
  • Assisted company Controller.
  • Performed invoice batching with accounting software, Sage, by processing and posting all inventory invoices.
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
  • Matched purchase orders with invoices and recorded necessary information.
  • Corresponded with sourcing vendors to resolve and reconcile statements, invoice discrepancies and retrieval of missing documents.
  • Communicated with Sourcing, Productions and Receiving Department regarding vendor invoices.
  • Accurately processed 100+ daily refunds of all customer returns by creating credit memos using Magento
  • Conducted calculations on returns to determine adjustment fees, adjustment refund and adjusted company's vault points.
  • Documented returned product details in Magento inventory tracking system.
  • Inspected and stored damaged and returned products.

RETURNS TEAM SUPERVISOR / TEAM LEAD & OPERATIONS ASSOCIATE

BAUBLEBAR
05.2013 - 01.2016
  • Supervised a small team of individuals to ensure daily workflow.
  • Trained new and current employees on the unboxing process, quality checking items and refunding process.
  • Monitored and adjusted employee's time and attendance daily.
  • Developed and implemented measures to improve productivity, performance, and quality for staff members.
  • Administered employee performance reviews and write-ups alongside team manager.
  • Processed more than 100+ daily refunds using Magento.
  • Calculated refund adjustment fees.
  • Tracked customer returns and return to sender packages in Google Smartsheet to generate returns report.
  • Answered all inquiries regarding returned orders, helped customer service solve any refund discrepancies.
  • Audited all returned product in WMS to ensure correct data was entered by team.
  • Assisted with filling out and sending damage reports to vendors to retrieve a credit memo.
  • Prepared and packed damaged products to return to vendors weekly.
  • Collaborated with inventory management team in bi-annually audits.
  • Assisted outbound team by picking and packing orders for wholesale accounts.

Education

Some College (No Degree) - Accounting

Queens College of The City University of New York
Flushing, NY

Skills

  • Operations Management
  • Inventory Management
  • Office Management
  • Product Sourcing
  • Team Supervision
  • Customer Relations
  • Relationship Building
  • Organizational Skills
  • Employee Training
  • Billing

Timeline

OPERATIONS & OFFICE MANAGER

AUTOMIC GOLD
06.2017 - Current

ACCOUNTING ASSISTANT/RETURNS SPECIALIST

BAUBLEBAR
01.2016 - 06.2017

RETURNS TEAM SUPERVISOR / TEAM LEAD & OPERATIONS ASSOCIATE

BAUBLEBAR
05.2013 - 01.2016

Some College (No Degree) - Accounting

Queens College of The City University of New York

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