Autumn Steele

Enhanced customer satisfaction with prompt and efficient troubleshooting of complex technical issues at Texas Instruments in Lehi, UT.

• Coordinated repairs and maintenance actions for fleet Epitaxial and Chemical Mechanical Planarization equipment.
• Investigated and troubleshot 60-70 product service issues weekly.
• Reduced downtime for clients with proactive maintenance checks and system optimizations by 60%.
• Developed customized preventive maintenance plans tailored to individual client needs, extending equipment life and minimizing disruptions.
• Implemented a new inventory management system that reduced costs by 15% annually, resulting in savings of $75,000.

Streamlined reactor operations for increased efficiency through meticulous monitoring and adjustments over the course of four years onboard the USS Harry S Truman.

• Improved system reliability through comprehensive testing and troubleshooting of nuclear components by 80%.
• Contributed to successful plant shutdowns, orchestrating detailed procedures for equipment isolation and decontamination.
• Reduced downtime during outages, coordinating efficient repair schedules for key components in the reactor coolant system by 30%, resulting in getting deployed on time.

Reduced transportation costs through strategic route planning and carrier negotiations.

• Enhanced customer satisfaction by proactively resolving shipping issues and providing timely updates on order status over 45%.
• Maintained compliance with all relevant regulations, ensuring safe transportation of goods while avoiding costly fines or penalties due to non-compliance issues.
• Built long-term relationships due to prompt and courteous service.

Improved data accuracy by diligently maintaining records and updating information in databases for VAW-140 and VAF-120 in Norfolk, VA and Virginia Beach, VA.

• Prepared professional correspondence for internal and external communication purposes, demonstrating strong attention to detail.
• Completed special projects assigned by management in a timely manner, showcasing adaptability and resourcefulness under tight deadlines.