Autumn Stenerson

Work History

Prep Cook

Blossoms And Brew

04.2019 - Current

Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Contributed to a positive work atmosphere through effective communication and teamwork among staff members.
Followed orders from head chef to establish productive and timely preparation of meals.
Trained and assisted new kitchen staff members.
Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
Cultivated a safe working environment by consistently wearing appropriate protective gear and practicing safe handling techniques during food preparation tasks.
Provided support during peak business hours, ensuring smooth service flow while maintaining high-quality output.
Addressed and resolved customer complaints to increase trust and satisfaction.
Kept kitchen clean and organized by performing daily maintenance tasks.
Maintained food safety and sanitation standards.
Measured, weighed, and mixed appropriate ingredients according to recipe directions.

Bank Teller

Pioneer Bank & Trust

08.2004 - 03.2019

Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Processed customer transactions promptly, minimizing wait times.
Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
Counted and packaged currency and coins.
Provided exceptional customer service, resulting in increased client retention and loyalty.
Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
Reconciled cash drawer and resolved discrepancies.
Educated customers on use of banking website and mobile apps.
Provided customer records, account statements and copies of checks.
Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
Educated customers on banking products, enabling them to make informed decisions about their finances.
Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
Processed loan payments accurately, contributing to the overall efficiency of branch operations.
Enhanced branch sales through cross-selling bank products and services to customers.
Participated in ongoing professional development programs offered by the bank, staying up-to-date with industry trends and enhancing job performance.
Prepared regular reports on transaction data for management review, assisting in the identification of potential areas for improvement.
Maintained accurate records of customer transactions in line with bank procedures.
Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
Followed up on customer complaints and provided solutions to enhance customer satisfaction.
Maintained friendly and professional customer interactions.
Assisted customers with banking needs and inquiries.
Monitored and verified suspicious activity on customer accounts.
Executed wire transfers, stop payments and account transfers.
Established rapport with new clients to increase satisfaction and loyalty.
Performed account maintenance by closing out accounts and changing customer addresses.
Trained new hires on customer service policies and procedures.
Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
Processed applications for new accounts.
Wrote and distributed customer correspondence.

Clinic Receptionist

Dr. Glanzer

08.1993 - 06.1996

Greeted patients, scheduled appointments and maintained records and accounts.
Called patients to remind of upcoming appointments and help schedule testing for off-site services.
Improved communication between patients and medical staff with accurate message relay.
Efficiently managed multiple lines of communication, including phone calls, emails, and faxes.
Verified insurance information, facilitating a smooth billing process for both patients and the clinic.
Streamlined appointment scheduling for improved clinic flow and reduced wait times.
Maintained medical record database with up-to-date patient information and provided information to other providers.
Optimized patients' satisfaction and provider time by scheduling appointments in person or by telephone.
Increased efficiency in handling phone calls, directing them to appropriate personnel as needed.
Supported administrative staff with various tasks such as document preparation and data entry.
Enhanced patient satisfaction by efficiently managing check-in and check-out processes.
Collected personal, medical and insurance information to provide accurate verification of benefits.
Processed payments from patients for co-pays and uninsured visits.
Provided exceptional customer service to patients during their visit by actively listening to their needs and addressing any concerns they had about their care or upcoming appointments.
Contributed to the development of office procedures that enhanced overall clinic operations.
Maintained a welcoming environment for patients, addressing their concerns promptly and professionally.
Managed waiting room activities, ensuring a comfortable experience for all visitors while maintaining privacy standards.
Organized patient files and medical records, resulting in easier access for clinic staff when needed.
Handled sensitive patient information with discretion and adhered to HIPAA regulations consistently throughout daily tasks.
Used [Software] and [Software] to schedule new and follow-up appointments for patients.
Comforted patients by anticipating patients' anxieties and answering patients' questions.
Demonstrated a strong work ethic by consistently arriving on time, attending to assigned tasks in an efficient manner, and maintaining a high level of professionalism throughout all interactions with patients and coworkers.
Collaborated with healthcare team members to optimize the overall care process for patients.
Coordinated inventory management for office supplies, minimizing shortages and reducing costs.
Reduced no-shows by implementing an effective appointment reminder system through phone calls or text messages.
Upheld positive reputation of medical office by setting friendly tone and maintaining politeness.
Assisted in updating patient records, ensuring accuracy and confidentiality at all times.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Organized paperwork such as charts and reports for office and patient needs.
Transcribed phone messages and relayed to appropriate personnel.
Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Maintained current and accurate medical records for patients.
Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
Helped patients complete necessary medical forms and documentation.
Notified manager of incidents and potential incidents relating to patients and staff for swift action.
Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Assisted with medical coding and billing tasks.
Placed new supply orders, managed inventory and restocked clerical spaces.
Registered and verified patient records before triage with most up-to-date information.
Managed office bookkeeping with insurance billing and patient payments.
Organized and maintained patient chart filing system to promote quick data finding for staff.
Completed administrative patient intakes with case histories, insurance information and mandated forms.
Performed various administrative tasks by filing, copying and faxing documents.
Greeted visitors and initiated triage processes for clients to streamline patient flow.
Obtained payments from patients and scanned identification and insurance cards.
Conducted patient intake interviews, recording and documenting relevant information.
Processed medical insurance claims and payments.
Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.

Summary

Overview

Work History

Prep Cook

Bank Teller

Clinic Receptionist

Education

Skills

Timeline

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