Summary
Work History
Education
Skills
Timeline
Overview
Generic
AUTUMN STEVENS

AUTUMN STEVENS

Pittsburgh,PA

Summary

Compassionate and driven professional with strong background in providing assistance to individuals and communities in need. Possesses strong problem-solving and interpersonal skills and commitment to providing exceptional customer service. Stays calm under pressure and responds quickly and effectively to emergency situations.

Work History

Substitute Teacher, K-12

Imani Christian Academy
10.2016 - 05.2018
    • Followed classroom plans left by teacher and upheld routines as scheduled to continue student education, support student environments and reinforce core concepts.
    • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
    • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
    • Supervised lunchroom and recess activities.

Community Support Specialist

Community Human Services Corporation
09.2015 - 01.2016
    • Completed assessments, eligibility screenings and intakes for supportive housing.
    • Performed housing searches, rent reasonableness comparisons and HUD Habitability Standards property inspections.
    • Performed landlord and lease negotiations with other fiscal responsibilities including collections of rents.
    • Supported clients in developing goals and social skills, improving individual wellness and productivity.

Director of HUD Programs

Community Human Services Corporation
05.2014 - 08.2015
    • Assured compliance with all federal, state and local laws and program requirements.
    • Formulated regular programmatic reports for Department of Human Services.
    • Created and maintained rent projection and rent payment spreadsheets.
    • Monitored program performance and outcomes for successful delivery of services.
    • Oversaw cab vouchers and bus tickets purchased through HUD funding.
    • Collaborated with community organizations including other Continuum of Care providers, funders, landlords, utility companies and other business partnerships.
    • Provided leadership, guidance and support to staff members.

HUD Programs Supervisor

Community Human Services Corporation
01.2013 - 04.2014
    • Administered, supervised, and oversaw all aspects of HUD/HAP programs.
    • Completed HUD/Continuity of Care applications, renewals and reports.
    • Recruited, interviewed, hired and developed personnel.
    • Managed complaints, incident reports, performance challenges and behavioral health concerns using crisis intervention strategies.
    • Assisted creation of Hotel Motel Protocol which provided emergency housing assistance for families when shelter spaces were unavailable.

Case Management Team Leader

Community Human Services Corporation
06.2009 - 12.2012
    • Provided staff supervision including monitoring schedules, time sheets, productivity and program expenditures.
    • Reviewed and assigned case assignments while identifying issues and recommending appropriate actions, referrals and program linkages.
    • Facilitated programmatic changes to reflect changing consumer needs and/or to comply with changing funding requirements.
    • Responded to crisis calls seven days per week and 24 hours per day as scheduled.

Outreach Administrator

Community Human Services Corporation
09.2007 - 05.2009
    • Developed network relationships with community leaders, resource providers and business owners to enhance community awareness of homelessness and other consumer needs and promoted Supportive Outreach Team services.
    • Performed needs assessments and eligibility screenings to determine appropriate referrals and linkages.
    • Organized and maintained outreach consumer documentation.
    • Supervised Consumer Liaison position and interns.
    • Trained Benefit Bank counselor.
    • Walk-in crisis management and intervention. Crisis on-call rotation.

Housing Specialist Case Manager II

UPMC Homeless Continuum Program
12.2000 - 08.2007
    • Developed and implemented recovery and service plans for consumers.
    • Assisted consumers in acquiring and maintaining living skills and needs.
    • Performed housing searches, property inspections, landlord and lease negotiations.
    • Completed and maintained detailed documentation of consumer contacts, progress, services and fiscal related for housing including Word Excel program fee tracker.
    • Collaborated with healthcare providers to drive continuity of care.
    • Conducted in-home visits to provide supportive services.

Patient Care Associate

UPMC - John Merck Multiple Disabilities Program
02.1995 - 12.2000
  • Maintained clean, safe, and well-organized in-patient environment while assisting patients with their activities of daily living including peer interactions and education.
  • Recorded vital signs as directed by nursing staff.
  • Provided direct care and assistance to adults and children with varying behavioral and physical disabilities.
  • Monitored, tracked, conveyed and documented patient information to healthcare staff to help optimize treatment planning and care delivery while upholding regulatory compliance guidelines.

Education

Psychiatric Technician/ Nurse Aide Certifications -

Community College of Allegheny County
Pittsburgh, PA

Skills

  • Excellent Interpersonal Skills
  • Consumer Needs Assessments, Eligibility Screening and Determination
  • Team Leadership and Program Management
  • Data Entry, Electronic Charting and Records Management
  • Microsoft Suite, Google Workspace and Homeless Management Information System
  • Efficient Consumer Services and Support
  • Project Coordination and Management
  • Quality Assurance
  • Schedule Management
  • Issue and Conflict Resolution

Timeline

Substitute Teacher, K-12

Imani Christian Academy
10.2016 - 05.2018

Community Support Specialist

Community Human Services Corporation
09.2015 - 01.2016

Director of HUD Programs

Community Human Services Corporation
05.2014 - 08.2015

HUD Programs Supervisor

Community Human Services Corporation
01.2013 - 04.2014

Case Management Team Leader

Community Human Services Corporation
06.2009 - 12.2012

Outreach Administrator

Community Human Services Corporation
09.2007 - 05.2009

Housing Specialist Case Manager II

UPMC Homeless Continuum Program
12.2000 - 08.2007

Patient Care Associate

UPMC - John Merck Multiple Disabilities Program
02.1995 - 12.2000

Psychiatric Technician/ Nurse Aide Certifications -

Community College of Allegheny County

Overview

23
23

Years of professional experience

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AUTUMN STEVENS