Autumn Strand
Henderson,NV
Summary
Customer Service Associate bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Organized and dependable individual successful at managing multiple priorities with a positive attitude. Reliable and honest employee skilled in maintaining clean and orderly interior and exterior building spaces. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
Work History
Customer Service Associate
Michaels Arts And Crafts
08.2022 - 05.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided product and service recommendations to guide customers on products to meet varying needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Replenished sales floor merchandise and organized shelves for optimal appearance.
- Sanitized break area kitchen counters, tables and sinks.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Organized and used industrial cleaning products following strict safety procedures.
- Cleaned, stocked and sanitized restrooms and inspected hourly to deliver guests immaculate, safe environments that reflected well on employer.
Daycare Assistant Teacher
Grace Garden Childcare
09.2019 - 05.2022
- Kept children from infant to school age safe and secure with vigilant oversight.
- Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
- Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Organized and supervised large and small group activities.
- Incorporated music into developmentally appropriate activities.
- Incorporated music, art and literature into daily activities.
- Provided mealtime assistance to monitor children, assist with eating and serve food.
- Instructed and assisted children in health and personal habits, such as eating, resting, and toileting.
- Managed personal hygiene requirements with frequent diaper changes, use of bibs, and monitoring of behaviors.
- Sanitized toys, dishes, and play equipment each day to maintain safety and cleanliness.
- Assisted children with regular handwashing and sanitized tables, chairs, and kitchen surfaces often to minimize germ spread.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness and safety standards.
- Arranged furniture in classroom and displayed artwork and other decorations for birthdays and holidays.
- Cleaned, stocked and sanitized restrooms and inspected frequently to ensure safety of children.
Customer Service Cashier
Drummers Garden Center And Floral
03.2021 - 10.2021
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Performed cash, card and check transactions on cash register to complete customer purchases.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Lifted up to 50 pounds at once and loaded vehicles for customers.
- Restocked shelves with new plants and rotated stock for optimal appearance.
- Sought out customers to help and offered immediate assistance with locating items and making selections.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Cleaned, stocked and sanitized restrooms and inspected frequently to deliver guests immaculate, safe environments that reflected well on employer.
Courtesy Clerk
HyVee Foods
11.2017 - 09.2018
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Returned unwanted items to correct store locations.
- Maintained clean and tidy checkout area to optimize service delivery.
- Collected shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Cleaned, stocked and sanitized restrooms and inspected frequently to deliver guests immaculate, safe environments that reflected well on employer.
Education
High School Diploma -
Waseca Senior High School
Waseca, MN06.2020
Skills
- Customer Support
- Inbound and Outbound Calling
- Sorting and Categorizing
- Teamwork and Collaboration
- Product Knowledge
- Complex Problem-Solving
- Stock Replenishment
- Cleaning and Sanitizing
- Early Childhood Education
- Friendly and Likeable
- Scheduling
- Order Picking and Processing
Timeline
Customer Service Associate
Michaels Arts And Crafts
08.2022 - 05.2023
Customer Service Cashier
Drummers Garden Center And Floral
03.2021 - 10.2021
Daycare Assistant Teacher
Grace Garden Childcare
09.2019 - 05.2022
Courtesy Clerk
HyVee Foods
11.2017 - 09.2018
High School Diploma -
Waseca Senior High School