Summary
Overview
Work History
Education
Timeline
Generic

Autumn Taylor

Ellensburg,WA

Summary

**Retail Sales Manager/Associate**
With 25 years of experience in the retail industry, I specialize in understanding and addressing customer needs while effectively converting prospects into loyal customers. My skills include emphasizing the unique features and benefits of products and services, preparing accurate sales order forms, and developing comprehensive sales reports to track performance.

I have a proven track record of overcoming objections through personalized communication and demonstrating the value of offerings, which has consistently resulted in high customer satisfaction and repeat business. My commitment to providing exceptional customer service has helped create lasting relationships with clients.

In addition to my sales expertise, I have held various leadership roles, where I guided teams to achieve their goals and fostered a collaborative work environment. My experience as a self-employed business owner of a retail store for 7 years has given me valuable insights into operations, inventory management, and marketing strategies, further enhancing my ability to drive sales and business growth

Overview

15
15
years of professional experience

Work History

Water Compliances Specialist

Affordable Washington Backflow Testing
Cle Elum, WA
04.2023 - Current

- Ensured compliance with all relevant rules and regulations governing data entry activities.
- Utilized specialized software applications pertinent to the job role.
- Collaborated with other departments to address issues related to incorrect data entries.
- Prepared summaries of daily work completed for supervisor review.
- Coordinated and scheduled appointments with clients, customers, and vendors.
- Maintained accurate records of meeting times and locations.
- Processed incoming and outgoing mail, including sorting and distributing documents as needed.
- Answered phone calls and responded to emails in a professional manner.- Ensured compliance with all relevant rules and regulations governing data entry activities.
- Utilized specialized software applications pertinent to the job role.
- Collaborated with other departments to address issues related to incorrect data entries.
- Prepared summaries of daily work completed for supervisor review.
- Coordinated and scheduled appointments with clients, customers, and vendors.
- Maintained accurate records of meeting times and locations.
- Processed incoming and outgoing mail, including sorting and distributing documents as needed.
- Answered phone calls and responded to emails in a professional manner.

Diamond Specialist

Sky Diamonds
Las Vegas , NV
10.2021 - 04.2023
  • Greeted customers, answered questions and provided knowledgeable advice about fine jewelry products.
  • Assisted customers in selecting pieces of fine jewelry that fit their style and budget.
  • Maintained an organized display area to maximize customer satisfaction.
  • Processed payments using cash registers and point-of-sale systems.
  • Developed relationships with customers to ensure repeat business.
  • Resolved customer complaints in a professional manner.
  • Performed daily opening and closing procedures for the store.
  • Received shipments of new merchandise and restocked shelves accordingly.
  • Created attractive window displays to draw attention to featured items.

Jewelry Store Asst Managment

Jared Galleria Of Jewelry
Las Vegas, NV
09.2019 - 10.2021
  • Greeted customers and provided assistance with product inquiries.
  • Developed and implemented procedures for inventory control in the Jewelry Department.
  • Monitored daily sales activity to ensure customer satisfaction.
  • Maintained accurate records of all transactions including sales, returns, special orders, repairs.
  • Ensured compliance with company policies regarding pricing strategies and markdowns.
  • Managed stock levels by regularly reviewing inventory data and placing orders as needed.
  • Assisted customers with inquiries about product features, availability, prices, warranties.
  • Performed ongoing analysis of store performance metrics such as average sale per hour, conversion rate.
  • Worked closely with Loss Prevention team to reduce shrinkage rates in the department.
  • Greeted customers and provided excellent customer service.
  • Processed payments using point-of-sale systems, credit card machines, and cash registers.
  • Resolved customer complaints in a professional manner.
  • Computed purchases and received and processed cash or credit payment.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.

Lease Maturity / Vehicle Exchange Manager

Findlay Volkswagen
Henderson, NV
01.2018 - 09.2019
  • Developed and maintained a database of vehicle exchange information to ensure accuracy of records.
  • Monitored industry trends, analyzed customer feedback, and implemented changes in the vehicle exchange program accordingly.
  • Coordinated with vendors to negotiate pricing and secure discounts on vehicles for customers.
  • Collaborated with marketing team to create promotional campaigns for vehicle exchange programs.
  • Reviewed customer applications for auto loan products and verified creditworthiness.
  • Negotiated terms of loans with customers, including interest rates, repayment schedules, and other conditions.
  • Monitored current loans for delinquency or default status.
  • Resolved customer inquiries regarding loan status or payment history.

Auto Sales Representative

Honda of Seattle
Seattle , WA
04.2017 - 01.2018
  • Greeted customers and answered inquiries about vehicles.
  • Assisted customers in selecting a vehicle by answering questions and offering information on features, benefits, and warranties.
  • Provided test drives to potential customers to demonstrate vehicle operation and performance capabilities.
  • Developed relationships with customers through follow-up calls and emails after sales were completed.
  • Worked closely with the finance department to ensure customer financing was secured in a timely manner.
  • Participated in promotional events such as car shows or conventions to promote the dealership's brand image.
  • Provided excellent customer service throughout all stages of the buying process from initial contact to delivery of vehicle.
  • Resolved customer complaints promptly while maintaining professional demeanor.
  • Managed sales negotiations and financing options.
  • Finalized documentation for contracts, purchase receipts, vehicle registrations, and dealer files.

Self Employed Business Owner

Arizona Organic Garden Center
Sedona, AZ
05.2010 - 11.2016
  • Identified and recruited staff members, including managers and sales personnel.
  • Established marketing strategies, such as social media campaigns, to promote the business.
  • Managed inventory levels to meet customer demand while minimizing costs.
  • Ensured compliance with all local laws and regulations related to the business operations.
  • Created a customer service policy to ensure customers were satisfied with products or services.
  • Implemented systems for tracking sales performance and analyzing data trends in order to maximize profitability.
  • Resolved conflicts between employees or customers in a timely manner.
  • Reviewed financial statements on a monthly basis in order to assess financial health of the organization.
  • Analyzed competitor's pricing and product offerings in order to remain competitive within the market.
  • Developed relationships with key stakeholders, such as suppliers and vendors, in order to secure advantageous terms for the company.
  • Scheduled maintenance activities for equipment used by the business.
  • Oversaw daily operations of the business and provided guidance when needed.
  • Initiated cost-cutting measures when necessary without sacrificing quality of products or services.

Education

High School Diploma -

Republic High School
Republic, WA
06-1986

Timeline

Water Compliances Specialist

Affordable Washington Backflow Testing
04.2023 - Current

Diamond Specialist

Sky Diamonds
10.2021 - 04.2023

Jewelry Store Asst Managment

Jared Galleria Of Jewelry
09.2019 - 10.2021

Lease Maturity / Vehicle Exchange Manager

Findlay Volkswagen
01.2018 - 09.2019

Auto Sales Representative

Honda of Seattle
04.2017 - 01.2018

Self Employed Business Owner

Arizona Organic Garden Center
05.2010 - 11.2016

High School Diploma -

Republic High School
Autumn Taylor