Autumn Temple
Detroit,Michigan
Summary
Enthusiastic Remote New business professional II with a proven track record in client satisfaction, application processing, and process efficiency. Adept at resolving account issues and improving customer service strategies. Skilled in investigations, coordination, and establishing knowledge management strategies. Eager to bring my negotiation skills and IT expertise to drive success for the assigned accounts. Passionate about contributing to a mission-driven company and excited to leverage my skills to enhance operations and foster positive relationships.
Overview
8
8
years of professional experience
1
1
Certification
Work History
New Business Professional II
AAA Life Insurance
07.2024 - Current
- Evaluate and assess life insurance applications to determine risk and eligibility.
- Review medical records, financial documents, and other information to underwrite policies.
- Collaborate with agents to gather necessary information and clarify policy details.
- Ensure compliance with company guidelines and regulatory requirements.
- Provide timely recommendations and approvals to support efficient policy issuance.
- Maintain accurate records and update underwriting systems as required.
- Applied effective time management techniques to meet tight deadlines.
Remote Account support specialist
J.P Morgan Chase
02.2024 - Current
- Assisted over 200 customers monthly with replacing debit cards and filing claims, successfully recovering funds in 90% of cases
- Facilitated the opening of 150 new accounts per month, providing expert guidance and ensuring compliance with banking regulation
- Processed and fulfilled check orders efficiently, maintaining a 98% accuracy rate in order fulfillment
- Collaborated with cross-functional teams to enhance product origination processes, contributing to a 10% increase in customer satisfaction
Remote Claims Intake Specialists
Sedgwick Claims
08.2022 - 01.2024
- Improved claims accuracy by 15% by conducting 100 thorough investigations in compliance with standards
- Collected essential information and documentation from policyholders and agents to ensure precise processing of claims
- Compiled worker compensation, FMLA, and NYPFL claims using information provided by employees and medical professionals
- Examined medical records, such as diagnostic tests and operative reports, to accurately identify and distribute relevant disability claim forms
Remote Sr Appraisal Coordinator
Rocket Mortgage
09.2020 - 05.2022
- Improved process efficiency by 15% by maintaining strict compliance with closing deadlines through appraisal coordination
- Provided multi-channel support, resolving issues and handling an average of 120 calls per day, in addition to email and chat correspondences
- Created a detailed knowledge handbook for appraisers to facilitate quick access to solutions and procedural information
Remote Appraisal Assignor
Rocket Mortgage
09.2020 - 05.2022
- Coordinated with appraisers to assign property evaluations, maintaining adherence to established performance criteria and product requirements
- Utilized negotiation skills to agree on fair compensation and adaptable schedules, facilitating the commitment of appraisers for intricate property assignments
- Developed and implemented a knowledge management strategy, resulting in the establishment of an extensive knowledge repository to support organizational goals
- Guided a team across various functions to identify and address gaps in knowledge, establish sharing procedures, and attain a 100% quality score with zero audit discrepancies
Freelance Website Developer
Xgxdigital solutions
03.2017 - 04.2022
- Crafted and launched responsive websites, utilizing CSS and HTML to meet specified client requirements
- Achieved 98% client satisfaction by delivering tailored website management services to 150 small businesses and startups
Education
Bachelors - Information Technology and Cybersecurity
University of Arizona
Tucson, Arizona09.2026
Skills
- Digital Transformation
- AI and Automation
- Data Analytics (Power BI, Tableau)
- Customer Experience (CX) Strategies
- Leadership and Team Collaboration
- Advanced Negotiation Skills
- Google Suite
- Microsoft Suite
- MySQL
- AML (Anti-Money Laundering)
- Insurance regulations
- Underwriting guidelines
- ALU
- Policy evaluation
Accomplishments
- Enhanced Customer Support, Resolved 100 account issues, boosting customer satisfaction.
- Claims Accuracy Improvement, Increased claims accuracy by 15% through detailed investigations.
- Appraisal Process Efficiency, Improved efficiency by 15% and launched custom fee application.
- Websites for Small Businesses, Delivered 150 websites, achieving 98% client satisfaction rate.
Certification
- Basic Life Support Certification (BLS)
Timeline
New Business Professional II
AAA Life Insurance
07.2024 - Current
Remote Account support specialist
J.P Morgan Chase
02.2024 - Current
Remote Claims Intake Specialists
Sedgwick Claims
08.2022 - 01.2024
Remote Sr Appraisal Coordinator
Rocket Mortgage
09.2020 - 05.2022
Remote Appraisal Assignor
Rocket Mortgage
09.2020 - 05.2022
Freelance Website Developer
Xgxdigital solutions
03.2017 - 04.2022
Bachelors - Information Technology and Cybersecurity
University of Arizona
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