Autumn Theis
Portland,OR
Summary
I absolutely love customer service. I care about people and the team. I want a job I love and can look forward to going too. I work hard and can keep calm under pressure. I am honest and I honestly need a full time to keep my apt. I am grateful for this opportunity and I will work very hard. I strive to give a good experience and have worth ethic and experience, I can be a great asset to you team . I love portland this is my home , I would like to find a job that I love and that can use my skills attributes to great use. Motivated [Job Title] with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Dependable [Job Title] successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Server
Applebee's Neighborhood Grill & Bar
Portland, OR
01.2018 - 09.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Server
Kornblatt's Delicatessen
Portland, OR
08.2016 - 01.2018
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Grocery Clerk
Lifesource Natural Foods
Salem, OR
06.2004 - 05.2015
- Stocked shelves and organized merchandise displays for easy retrieval.
- Pleasantly greeted customers and provided prompt and courteous service.
- Communicated with customers and staff politely and professionally to uphold store standards.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Addressed customer complaints and concerns, providing mutually beneficial solutions.
Education
Bachelor of Science - Business
Western Oregon University
Monmouth, OR06.2012
Associate of Science -
Chemeketa Community College
Salem, OR01.2007
Skills
Great with customer service
Love Learning
Team player
Clean as I go
Flexible work schedule
Good time management
Friendly
Positive
Work well under stress
Care about others
Certification
OLCC
FHC
Timeline
Server
Applebee's Neighborhood Grill & Bar
01.2018 - 09.2023
Server
Kornblatt's Delicatessen
08.2016 - 01.2018
Grocery Clerk
Lifesource Natural Foods
06.2004 - 05.2015
Bachelor of Science - Business
Western Oregon University
Associate of Science -
Chemeketa Community College