Autumn Thomas
Troy,MI
Summary
7 years of fast-paced experience as a dependable medical support expert. Collect patient data to help with office operations and physician support with expertise. Optimistic in every single encounter to increase patient retention and satisfaction scores. Organize and trustworthy applicant that excels at handling several responsibilities while maintaining an optimistic outlook. ability to accept more responsibility in order to achieve group objectives.
Overview
9
9
years of professional experience
Work History
Medical Support Specialist/X-Ray Technologist
Concentra
04.2023 - Current
- Assisted in the training of new hires, sharing expertise in medical support techniques to improve overall team performance.
- Assisted in the development of new clinical protocols and procedures to improve overall efficiency and effectiveness within the practice.
- Kept current on industry best practices through regular attendance at continuing education courses and workshops.
- Provided compassionate care to patients, addressing concerns and answering questions to ensure understanding of treatment plans.
Emergency Medical Technician
Henry Ford Hospital Main Campus
10.2021 - Current
- Trained EMTs in basic life support skills, oxygen therapy, and wound care.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
Customer Service Representative/Medical Assistant
Beaumont Urgent Care By Wellstreet
07.2019 - 08.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
Medical Assistant/Medical Receptionist
Beaumont Hospital
07.2016 - 07.2019
- Taught patients about medications, procedures, and care plan instructions.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
Medical Assistant
Midwest Urgent Care
11.2017 - 03.2019
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
Medical Assistant
DMC Hutzel
01.2016 - 07.2016
- Taught patients about medications, procedures, and care plan instructions.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care for patients in various settings.
- Performed medical records management, including filing, organizing and scanning documents.
Childcare Sie Director
The Boll Family YMCA
11.2014 - 03.2016
- Managed budget effectively, ensuring optimal allocation of resources while maintaining high-quality care standards.
- Coordinated special events and field trips to enhance children''s learning experiences outside of the classroom setting.
- Promoted a safe and nurturing environment for children through consistent supervision, staff training, and adherence to safety protocols.
- Trained new employees on company policies, procedures, curriculum implementation strategies resulting in increased efficiency across all levels of the organization.
Education
Associate of Science - Radiologic Technology
Henry Ford College
Dearborn, MICertificate - Medical Assisting
Dorsey School
Dearborn, MI2016
High School Diploma -
University High School
Ferndale, MI05.2013
Skills
- Organizational Skills
- Data Entry Accuracy
- Patient Care Coordination
- Problem Solving Aptitude
- Laboratory Specimen Collection
- Appointment Scheduling Efficiency
- Patient Registration
- Medical Records Management
- Clinical Documentation Expertise
- Time Management Competence
- Electronic Charting
Timeline
Medical Support Specialist/X-Ray Technologist
Concentra
04.2023 - Current
Emergency Medical Technician
Henry Ford Hospital Main Campus
10.2021 - Current
Customer Service Representative/Medical Assistant
Beaumont Urgent Care By Wellstreet
07.2019 - 08.2021
Medical Assistant
Midwest Urgent Care
11.2017 - 03.2019
Medical Assistant/Medical Receptionist
Beaumont Hospital
07.2016 - 07.2019
Medical Assistant
DMC Hutzel
01.2016 - 07.2016
Childcare Sie Director
The Boll Family YMCA
11.2014 - 03.2016
Associate of Science - Radiologic Technology
Henry Ford College
Certificate - Medical Assisting
Dorsey School
High School Diploma -
University High School