Autumn Toms
Saucier
Summary
Store Manager:
Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Store manager
1st place gas station/ subway
07.2015 - Current
- I manage both the gas station and the subway
- I make the orders for both sides of the store
- Make schedule for about 20 employees
- Do the paperwork and count money for both stores as well as deposit the money into the bank accounts
- I check in vendors and write them checks
- I also keep the environment a happy and upbeat
- I make sure that duties throughout the store are done as well as outside the store
- I make sure we don’t run out of gas by communication with the gas vendor
- I made chore list for the employees
- I watch cameras to ensure no theft is going on
- I keep up to date on my safe serve is up to date
- I ensure that products that are out of date are being credited back to the store
- I call vendors if machinery is broken or not working
- I ensure that the if any employee call out that I get in a person to cover the shift
- I handle any customers that need attention to anything
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
Coordinator, Public Relations and Marketing
T&T Ranch
08.2012 - 05.2015
- Developed strategic partnerships with influencers, boosting brand credibility and reach.
- Evaluated campaign performance using analytics tools, refining future strategies based on data insights.
- Designed marketing materials for successful product launches and promotional events.
- Implemented email marketing campaigns that resulted in higher open rates and improved conversion rates.
Post Office Mail Clerk
Keesler Air Force Base
01.2007 - 03.2011
- Expedited mail delivery to local businesses through the establishment of strong relationships and efficient routes.
- Increased customer satisfaction ratings through diligent attention to detail in handling sensitive or fragile packages.
- Reduced delivery errors by diligently cross-referencing mailing addresses with postal codes.
- Enhanced the overall customer experience by offering knowledgeable assistance on various postal services and products.
- Enhanced mail sorting efficiency by implementing an effective system of categorization and distribution.
- Provided exceptional customer service by resolving issues promptly and addressing concerns with empathy and professionalism.
Education
Some college - Business
Jefferson Davis Community College
Gulfport, MS05.2004
Skills
- Food safety
- Serve safe
- Store management
- Retail management
- Cash handling
- Merchandising
- Recruiting
- Management
- Pricing
- Planograms
- Supervising experience
- Leadership
- Interviewing
- Inventory
- Equipment tech
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Training and mentoring
- Customer service management
- Store opening and closing
- Team leadership
- Friendly and positive
- Inventory management
- Store merchandising
- Cash management
- Shift scheduling
- Employee training
- POS systems
- Team building and leadership
- Goals and performance
- Recruitment and hiring
- Supply ordering
- Employee scheduling
- Strategic thinker
- Loss prevention
- Bank and safe deposits
- Pricing strategies
- Delegating work
Certification
Serve safe certificate
Timeline
Store manager
1st place gas station/ subway
07.2015 - Current
Coordinator, Public Relations and Marketing
T&T Ranch
08.2012 - 05.2015
Post Office Mail Clerk
Keesler Air Force Base
01.2007 - 03.2011
Some college - Business
Jefferson Davis Community College
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