Autumn Turner

• As a Card Services Representative I:
• Assist other departments in resolving complex problems related to card services activities.
• Reconcile discrepancies between bank records and internal systems related to payments received from customers.
• Resolve customer disputes in a timely manner and ensured customer satisfaction.
• Advise customers on best practices for managing their accounts safely and securely.
• Handle incoming calls from customers regarding technical issues related to cards usage.
• Monitor daily transactions to detect suspicious activity or potential fraud cases.
• Investigate disputed charges on customers' accounts and provided resolution within established guidelines.
• Processed applications for new cards, upgrades, replacements, and cancellations.
• Keep records of customer interactions or transactions, thoroughly recording details of inquiries.
• Increase customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.

• As a Front Desk Coordinator I:
• Performed administrative tasks such as filing documents, preparing reports, and updating databases.
• Answered incoming calls, responded to customer inquiries, and directed customers to the appropriate department or personnel.
• Verified appointments, answered inquiries regarding dental services and provided applicable information.
• Ensured that all front desk areas were kept clean and organized at all times.
• Responded to emails from patients regarding their appointment, medical concerns, billing or any special requests they may have had.
• Managed front desk operations including scheduling appointments and collecting payments.
• Processed referrals to specialists when required by the dentist.
• Assisted in the maintenance of dental equipment and supplies inventory.
• Prepared correspondence letters for insurance companies related to claims processing.
• Provided support with front office duties such as photocopying documents or scanning files.
• Answered incoming calls, scheduled appointments, and confirmed patient visits.
• Educated patients on proper oral health care instructions and preventive measures.
• Organized patient charts prior to each appointment in order to save time during check-in process.
• Created a welcoming environment for patients by providing exceptional customer service at all times.
• Greeted patients, provided them with necessary paperwork, and verified insurance information.
• Verified patient's eligibility for benefits under various insurance plans.
• Ensured that all HIPAA regulations were followed while handling confidential patient information.
• Coordinated with other healthcare professionals to ensure efficient office operations.
• Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
• Scheduled cleanings and dental appointments for patients using appointment software.
• Arranged documents for insurance claims.
• Demonstrated proficiencies in telephone, e-mail, fax, and front-desk reception within high-volume environment.
• Maintained master calendar and scheduled new appointments based on provider availability.
• Transcribed recorded practitioners' diagnoses and recommendations into medical records.
• Answered telephones and directed calls to appropriate medical or adminstrative staff.
• Scheduled tests, lab work or x-rays for patients based on physician orders.
• Compiled and coded patient information or data in appropriate computer system.
• Transmitted medical records and other correspondence by mail, e-mail, or fax.

• As a Card Services Representative I:
• Assist other departments in resolving complex problems related to card services activities.
• Reconcile discrepancies between bank records and internal systems related to payments received from customers.
• Resolve customer disputes in a timely manner and ensured customer satisfaction.
• Advise customers on best practices for managing their accounts safely and securely.
• Handle incoming calls from customers regarding technical issues related to cards usage.
• Monitor daily transactions to detect suspicious activity or potential fraud cases.
• Investigate disputed charges on customers' accounts and provided resolution within established guidelines.
• Processed applications for new cards, upgrades, replacements, and cancellations.
• Keep records of customer interactions or transactions, thoroughly recording details of inquiries.
• Increase customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.

As a Treatment Coordinator I:

• Wore a lot hats! I was and still am a leader, scheduler, record keeper, financial and insurance processor, team member and so much more! So many skills were required for this position including but not limited to:
• Working closely with dental billing to ensure accurate coding of all services provided.
• Provided education and resources to help patients understand their treatment options.
• Developed innovative strategies to improve efficiency in patient intake process.
• Conducted financial counseling sessions for new and existing patients.
• Participated in meetings focused on improving customer service standards throughout the organization.
• Managed patient scheduling, appointment reminders, and follow-up calls.
• Facilitated smooth transitions from one level of care to another when needed by patients.
• Ensured compliance with HIPAA regulations as well as other applicable laws.
• Resolved any issues related to payment discrepancies or denials in a timely manner.
• Maintained communication with healthcare providers regarding referrals and authorizations.
• Tracked patient progress and updated records accordingly.
• Created customized treatment plans for patients based on individual needs.
• Performed administrative duties such as filing insurance claims forms or preparing reports.
• Provided support to clinical staff with insurance verification and authorization processes.
• Provided guidance to patients about their financial responsibility for services rendered.
• Thoroughly studied patients' x-rays to help determine best treatments for dental ailments and conditions.
• Monitored patient progress and adjusted treatment plans as necessary.
• Conducted financial consultations with patient and set up payment plans.
• Assisted dentist in helping patients determine optimal treatment options.
• Coordinated payment with insurance companies and discussed dental benefits with patients.
• Held interviews with patients to hear concerns, gather health history and understand objectives.
• Assured regulatory compliance and professionalism across patient service.
• Tracked patient outcomes and prepared reports for healthcare providers.
• Communicated with patients with compassion while keeping medical information private.

• As a Scheduling Coordinator I:
• Created and maintained employee schedules to ensure adequate staffing levels.
• Maintained up-to-date records of staff availability, absences, holidays, vacations.
• Implemented new systems for efficient scheduling processes such as automated reminders for shift changes or vacation requests.
• Managed daily operations related to employee scheduling such as approving time off requests or assigning shift swaps.
• Provided support in resolving scheduling conflicts between employees.
• Developed strategies for improving efficiency within the scheduling process.
• Communicated effectively with team members to ensure they are aware of their shifts and any changes that may occur.
• Coordinated with department managers to adjust employee schedules as needed.
• Resolved customer inquiries regarding schedule changes or availability of services and products.
• Sent out frequent telephone or email reminders of scheduled meetings to participants.
• Set and confirmed customer appointments.
• Gathered employee and staff data to develop monthly work schedules.
• Responded to emergency scheduling changes promptly, minimizing disruptions to operations.
• Negotiated with vendors and service providers to schedule maintenance and support services.
• Led weekly scheduling meetings to address concerns, distribute assignments, and gather feedback.
• Managed appointment setting, cancellations, and rescheduling for clients, enhancing customer satisfaction.
• Utilized scheduling software to organize and update daily, weekly, and monthly schedules.

As a Biller/ Support Service Technician I:

• Verified accuracy of bills of lading prior to shipment release.
• Completed and prepared necessary paperwork such as bills of lading and delivery slips.
• Organized shipping documents.
• Verified accuracy of bills of lading prior to leaving terminals.
• Paid close attention to detail to ensure accuracy inputting appropriate codes.

• As a Teller Mentor I :
• Adhered strictly to all security procedures related to handling money at the teller window.
• Supported new tellers through training.
• Set the example in leadership to effectively teach tellers policies and procedures.
• Evaluated progress for tellers under my care and used appropriate teaching methods to commend strengths and address any necessary improvements.
• Used checklist systems to measure growth of training for each teller.
• Balanced cash drawers on a daily basis.
• Maintained accurate records of all transactions and member interactions.
• Continuously updated knowledge about banking products, services, policies and regulations.
• Identified opportunities to refer members to other areas of the bank for additional services.
• Performed daily reconciliation of teller drawer within established limits.
• Explained the features of various banking products available to members.
• Processed wire transfers for customers both domestically and internationally.
• Resolved member complaints quickly and efficiently in order to maintain positive relationships with clients.
• Received and processed member transactions, including deposits, withdrawals, loan payments and other banking services.
• Maintained confidentiality of all customer records and information according to company policies.
• Verified customers' identification to ensure compliance with laws and regulations.
• Provided exceptional customer service while accurately processing routine transactions.
• Followed up on requests from customers in a timely manner.
• Explained account information to members in detail as needed.
• Cross-sold bank products by answering inquiries, informing members of new services and promotions.
• Built and maintained member relationships through quality and personalized interactions.
• Adhered to financial services security and audit procedures.
• Maintained confidentiality of bank records and client information.
• Delivered exceptional service to members in person or over telephone.
• Ordered checks, placed stop payment orders and conducted additional special services for members.
• Used a strong knowledge of banking products and services to confidently educate members about features, benefits and pricing.
• Opened new checking and savings accounts for members.

As a Bank Teller II I:

• Investigated disputed charges on members' accounts and provided resolution within established guidelines.
• Educated members about different types of banking services available at the branch.
• Assisted members with opening new accounts, ordering checks, and setting up online banking services.
• Developed strong relationships with members to ensure repeat business.
• Provided exceptional member service to members by answering inquiries, resolving complaints and processing transactions in a timely manner.
• Performed cash handling duties including counting currency, coins and checks.
• Maintained accurate records of all financial transactions.
• Cross-sold bank products such as savings accounts and credit cards to existing clients.
• Handled large sums of money with accuracy while maintaining appropriate levels of security.
• Provided assistance to other tellers during peak business hours as needed.
• Reconciled daily sales sheets with actual physical money received from members or deposited into ATM machines.
• Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently.
• Participated in weekly training sessions to stay abreast of changes in banking regulations.
• Balanced teller drawers regularly throughout the day according to established procedures.
• Maintained confidentiality of bank records, transactions and member information.
• Verified member signatures on documents and ensured accuracy of all paperwork before submitting for approval.
• Followed strict compliance guidelines when completing financial transactions for members.
• Researched member inquires regarding their accounts using internal banking systems.
• Assisted members with basic technical issues related to digital banking platforms.
• Resolved member disputes promptly in accordance with bank policies and procedures.
• Processed loan payments by verifying funds availability prior to disbursing funds.
• Cashed member checks, verified identification and checked account balances in accordance with bank policy.
• Welcomed members and offered pleasant service during entire transaction.
• Entered transactions into computer and issued member receipts.
• Met or exceeded sales goals by promoting bank products and services in member interactions.
• Explained bank services, financial products and applicable fees to members.
• Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
• Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.

• As a Bank Teller I:
• Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
• Cross-sold additional bank products when applicable to meet member needs.
• Balanced cash drawers on a daily basis.
• Researched discrepancies between actual cash amounts and records of transactions for accuracy.
• Explained account information to members in detail as needed.
• Continuously updated knowledge about banking products, services, policies and regulations.
• Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
• Verified members' identification to ensure compliance with laws and regulations.
• Adhered strictly to all security procedures related to handling money at the teller window.
• Answered member inquiries regarding bank products and services.
• Resolved member complaints quickly and efficiently in order to maintain positive relationships with clients.
• Entered member transactions into computers to record transactions and issue computer-generated receipts.
• Directed specific questions to appropriate branch personnel.
• Delivered exceptional service to members in person or over telephone.
• Identified and reported suspicious behavior to security personnel as appropriate.
• Verified amounts and integrity of every check or funds transfer.
• Received mortgage and other loan payments, verifying payment dates and amounts due.
• Performed special services for members, ordering bank cards and checks.
• Identified transaction errors when debits and credits did not balance.
• Counted currency, coins and checks received to prepare for deposit.

• As Inventory Specialist Manager I :
• Maintained accurate and up-to-date inventory records.
• Analyzed sales trends to anticipate future needs and adjust inventory accordingly.
• Developed and implemented effective inventory control systems.
• Provided support during internal audits related to material management processes.
• Monitored stock levels to ensure availability of products.
• Created reports on inventory activity, shortages, overages.
• Ensured proper storage conditions for all items in the warehouse.
• Responded promptly to requests from customers regarding product availability.
• Performed regular cycle counts to ensure accuracy of inventory records.
• Conducted periodic inventories and physical counts of product supplies.
• Identified obsolete or slow moving items for disposal or sale at discounted prices.
• Assisted in developing standard operating procedures for receiving goods into the warehouse.
• Developed and implemented inventory control procedures and policies.
• Assisted with execution of projects and made recommendations for process improvement to appropriate leaders.

• As an Inventory Specialist I:
• Analyzed sales trends to anticipate future needs and adjust inventory accordingly.
• Generated weekly, monthly, quarterly reports on inventory movements and stock levels.
• Maintained accurate and up-to-date inventory records.
• Responded promptly to requests from customers regarding product availability.
• Ensured proper storage conditions for all items in the warehouse.
• Identified obsolete or slow moving items for disposal or sale at discounted prices.
• Monitored stock levels to ensure availability of products.
• Developed and implemented effective inventory control systems.
• Coordinated inventory and stocking.
• Managed inventory levels to ensure optimal stock at all times.
• Ensured compliance with industry regulations and standards regarding inventory management.