Autumn Underhill
Portales,NM
Summary
Dedicated customer service and sales professional. Adept at working quickly and maintaining security while meeting high demand. Excellent interpersonal, communication and time management skills. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
3
3
years of professional experience
Work History
Budtender
Vana Society Cannabis Dispensary
04.2023 - Current
- Checked guests' photo identification for validity and age requirements.
- Sold flowers, concentrates and edibles in fast-paced environment.
- Restocked supplies and arranged displays.
- Assisted medical use customers in identifying cannabis medicines and methods of medication that best fit individual needs.
- Manage up to 50 patients per day whether in person or via phone.
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
- Weighed, prepared and packaged different types of products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Sales Coordinator
SignPlex LLC
09.2021 - 07.2022
- Serviced salespeople with paperwork, data entry and scheduling needs.
- Kept detailed records of sales and customer information, updating database regularly to maintain top-notch service.
- Met financial requirements by processing payments, invoicing customers and assisting with collections.
- Discovered customers' needs based on sales calls and face-to-face meetings.
- Increased strong customer relationships through cold calls, presentations and lead management.
- Coordinated multiple projects simultaneously whilst achieving strong results.
- Responded quickly to customer concerns or requests within target timeframes.
- Improved productivity by increasing customer communication and responding to feedback.
Patient Intake Representative
Roosevelt General Hospital
08.2020 - 09.2021
- Retrieved medical data for physicians and patients.
- Guided patients through pre-encounter and pre-certification activities.
- Managed and coordinated positive patient experience.
- Provided ongoing support for hospital-based services.
- Secured confidential patient information
- Upheld HIPAA regulations and standards for protecting patient information.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Education
Associate of Science - General Studies
Eastern New Mexico University
Portales, NM05.2020
Skills
- Quotes and Sales
- Retail Metrics and Goals
- Scheduling and Time-Tracking
- Client Information Databases
- Customer Support
- Cold Calling
- Excellent Written and Verbal Communication
- Operate Cash Register
Timeline
Budtender
Vana Society Cannabis Dispensary
04.2023 - Current
Sales Coordinator
SignPlex LLC
09.2021 - 07.2022
Patient Intake Representative
Roosevelt General Hospital
08.2020 - 09.2021
Associate of Science - General Studies
Eastern New Mexico University