Autumn Ungar
Arvada,CO
Summary
A dynamic leader and seasoned executive with a track record of creating and implementing programs and long-term business strategies for company growth. High-energy leader of cross-functional teams, successfully aligning customer needs and organizational objectives to ensure optimal operating efficiency. Highly organized and detail-oriented worker with a drive to exceed expectations. Ability to analyze data and develop strategies to solve complex problems. Seeking to leverage skills and knowledge to contribute to team success.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Director, Operations Strategy
Pearson Education
01.2018 - Current
- Established an operationally-sound new B2C business unit team within Pearson; crafted, managed and reported on the P&L of $3B
- Integrated and collaborated with 400+ employees within all functions including User Experience, Operations, Product and Technology with a $75M annual budget (AOP), overseeing a portfolio valued at $800M+ to author, build and execute against a highly strategic product roadmap
- Supervised Program Operations, Business Operations, Design Operations and Data Operations teams with clear, consistent communication, instructive leadership, collaboration and data-based requirements
- Directed teams in the face of uncertainty, identified roadblocks, integrated feedback, defined operational efficiencies, and developed strategies for both new and legacy products to be created and sold
- Planned, created and executed business cases (>$100M+) supporting new strategies for learning platforms and products
- Directed product roadmap creation and resource management to drive growth and retention for >500 million Pearson+ subscribers
- Established teaching, learning and training for team members to learn and adapt to changing technologies - including Artificial Intelligence (AI) - introducing change management best practices, workflow efficiencies, established communication cadences regarding the changes and business expectations
- Synchronized Human Resources and Finance teams to operational effectiveness by guiding with best practices, consistent communications and ensuring talent and recruiting were aligned with skills, operational needs and within budget
- Orchestrated Quarterly Business Reviews (QBRs), collaborated in KPI and OKR creation, executed risk assessments with stakeholders and managed reporting the performance outcomes to CSO, CFO, CPO
- Chief of Staff and operational advisor to executives; President/Chief Product Officer, Senior Vice President - User Experience & eCommerce, Senior Vice President - Product, Vice President - Operations, Senior Vice President - Chief Technology Officer
Delivery Leadership, Consultant
Slalom
01.2016 - 01.2018
- Contributed and enhanced sales plans as Subject Matter Expert (SME) for Program Management Operations (PMO), delivered agile transformations as ScrumMaster and secured new business opportunities that contributed to company growth that generated over $14M in consulting revenue
- Authored financial goals, organizational efficiencies, and change management plans to maximize the company's impact and deliver exceptional results for clients; Sling, Gogo Aviation, Optiv and Pearson
- Directed program management operations, governed Agile best practices, enhanced creative & design management, executed change management tactics and data strategy to drive success and ensure seamless execution of programs
Managing Director, Interactive
Burns Marketing
01.2015 - 01.2016
- Transformed the Interactive group as Managing Director to enhance technological proficiency and efficiency, provided strong leadership to a team of experts in Program Management, Production, Development, Quality Assurance, User Experience & Design, and SEO & Data Analytics
- Established a cohesive organization that consistently performed from planning to execution of marketing technology products
- Implemented best practices including program sizing and scoping based on functional and technical requirements, product roadmap prioritization and resource-based capacity planning that enhanced productivity and performance of the Interactive group
- Delivered new business opportunities and defined brand strategies, enhanced client relationships with Fortune 500 companies and effectively represented the agency in a dynamic market
- Implemented strategic organizational (re)structures, significantly increasing YoY profitability from $1.3M to $10.1M
Senior Executive Producer, Interactive
Crispin Porter + Bogusky
01.2011 - 01.2015
- Enhanced, planned, tested and verified creative and technical multi-platform deliverables within extensive brand campaigns - ensuring cohesive aesthetics, messaging and data implementation, tracking and reporting while guiding a team of producers from strategy to creation through execution of complex cross-functional products
- Managed fiscal spend including budgeting and reporting of campaign expenses and return on investment (ROI) figures of ~$500M Agency of Record (AoR) accounts yearly for renowned brands; Domino's, Applebee's, Jell-O, Kraft Mac & Cheese, Old Navy, American Express
- Inspired, Designed, Developed and maintained award-winning interactive content experiences across a wide range of platforms, including software, web, gaming, mobile, film, installations, physical computing devices, and API design
Executive Producer
Mcgarrybowen
01.2009 - 01.2011
Senior Account Executive
Javelin
01.2007 - 01.2009
Project Manager
Tribal DDB
01.2006 - 01.2007
Account Executive
Numantra
01.2005 - 01.2006
Education
Bachelor of Arts - Temerlin Advertising Institute
Southern Methodist University
Dallas, TXSkills
- Cross-functional, Cross-business unit Collaboration
- Relationship Building
- Conflict Resolution
- Communication Strategy Verbal & Written
- Change Management
- Manager and Mentor (up to 25 team members)
- Vendor Acquisition & Management
- Contract Negotiations
- Operations Management
- Strategic Planning, Execution & Reporting
- Program Management, Business Operations & Design Operations Leadership
- Organizational Structuring
- Data Processing, Analyzing & Reporting
- Budget Creation, Tracking & Management
- Profit & Loss, AOP & Business Case Creation and Management
- Resource Planning & Management
- Human Resources, Talent Acquisition & Onboarding
- Tool Evaluation & Acquisition
- Authoring, Tracking & Reporting OKRs & KPIs
- Organizational Development
- Cloud AWS, Azure, Google Cloud, SAP
- IT ITIL, AIOPs, FinOps, DevOps, ServiceNow
- App Integration Zapier, MuleSoft, SnapLogic, Ensemble
- CRM Salesforce, Hubspot
- SaaS Dropbox, Google Workspace, Salesforce, Microsoft Suite
- AI Machine Learning, Deep Learning, NLP, Generative AI, Predictive AI, Conversational AI
- Project Management Smartsheet, Atlassian Suite, Figma, Canva, Mural, Miro, Monday
- Data SQL, Looker, Power BI, GA4, Mixpanel, Adobe Experience Cloud, Fathom, Tableau
- Customer Engagement Braze, AppsFlyer, Customerio, Salesforce Sales Cloud
- Marketing Qualtrics, Marketo, Oracle Eloqua, Salesforce, Kentico
- eCommerce SquareSpace, Shopify, Wix, Square Online
Certification
Certified Scrum Master
Timeline
Director, Operations Strategy
Pearson Education
01.2018 - Current
Delivery Leadership, Consultant
Slalom
01.2016 - 01.2018
Managing Director, Interactive
Burns Marketing
01.2015 - 01.2016
Senior Executive Producer, Interactive
Crispin Porter + Bogusky
01.2011 - 01.2015
Executive Producer
Mcgarrybowen
01.2009 - 01.2011
Senior Account Executive
Javelin
01.2007 - 01.2009
Project Manager
Tribal DDB
01.2006 - 01.2007
Account Executive
Numantra
01.2005 - 01.2006
Bachelor of Arts - Temerlin Advertising Institute
Southern Methodist University