Summary
Overview
Work History
Education
Skills
Timeline
Generic

Autumn Vaughn

Plano,TX

Summary

Highly motivated and positive individual with great organizational and communication skills. Customer service master and efficient problem solver. Deftly manage administrative functions of the practice. Provide thorough answers and solutions and provide an exceptional customer experience.

Overview

12
12
years of professional experience

Work History

Sales

Intuit
Plano, TEXAS
03.2021 - 05.2022
  • Engaged with customers to build rapport and loyalty.
  • Acted as first point of contact and set appointments for prospective clients.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Entered daily data in computer systems and documented office activities.
  • Balanced employee availability, customer schedules and maximum load levels when scheduling appointments.
  • Addressed client inquiries and updated database information.
  • Made [Number] phone calls daily to establish first contact with potential customers and set meetings with salespeople.

Mortgage Customer Service Representative

Penny Mac Loan Services
Ft Worth, TX
04.2020 - Current
  • Maintained up-to-date knowledge of product and service changes.
  • Performed data entry with Five9 & LAMP to record call notes, suggestions and questions.
  • Delivered excellent customer service, resulting in consistent 100% customer satisfaction rating.
  • Reviewed financial statements
  • Created strategies to develop and expand existing customer sales, which resulted in increase in annual sales.
  • Maintained friendly and professional customer interactions.
  • Consulted with outside vendors to identify and resolve loan closing issues.
  • Set up, stored and updated customer files, department records and regulatory paperwork.
  • Reviewed and validated details of loan applications and closing documentation.

Driver

Stat Courier Service
Dallas, Texas
10.2015 - Current
  • Answered, scheduled and responded to reservation calls at specific times and locations
  • Checked in with dispatch service to check on future appointments and update with current location
  • Delivered goods and products to customer on time and in excellent condition
  • Coordinated efficient merchandise loading and unloading to keep up with tight schedules
  • Loaded and secured items in trucks to avoid damage to parcels during delivery

Lead Coordinator

ARS Rescue Rooter
Dallas, Texas
04.2018 - 12.2018
  • Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel
  • Boosted brand awareness, implemented promotional campaigns and employed sales tactics for [Product or Service]
  • Utilized various sales techniques to develop relationships with customers and drive sales
  • Led educational training seminars and product demonstrations
  • Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills
  • Sent out [Job title] drivers to assist [Number] hourly callers based on locations, needs and worker availability
  • Kept detailed track of all available field personnel and all in-progress and completed calls
  • Evaluated and adjusted over [Number] routes based on daily needs, available workers, traffic hazards and weather conditions

Sales Representative

Castle Hill Gaming
Durant, OK
08.2014 - 01.2016
  • Coordinated trade shows and created marketing collateral to reach greater potential customers
  • Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects
  • Boosted brand awareness, implemented promotional campaigns and employed sales tactics for [Product or Service]
  • Developed and implemented sales strategies to increase revenue
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands

Education

Phlebotomy

Kiamichi Technology Center - Durant
Durant, OK
10.2010

Certified Nurse Assistant Certification

Madill Tech
Madill, OK
02.2010

Skills

  • Telephone etiquette
  • Scheduling
  • Sensitive information handling
  • Network development
  • Strategic planning
  • Lead prospecting
  • Service agreements
  • Retention strategies
  • Route dispatch
  • Good listening skills
  • Retail store support
  • Multi-line phone talent
  • Recordkeeping strengths
  • Key stakeholder relationship building
  • Service standard compliance
  • Problem resolution

Timeline

Sales

Intuit
03.2021 - 05.2022

Mortgage Customer Service Representative

Penny Mac Loan Services
04.2020 - Current

Lead Coordinator

ARS Rescue Rooter
04.2018 - 12.2018

Driver

Stat Courier Service
10.2015 - Current

Sales Representative

Castle Hill Gaming
08.2014 - 01.2016

Phlebotomy

Kiamichi Technology Center - Durant

Certified Nurse Assistant Certification

Madill Tech

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