Autumn Verity
Summary
Extensive experience in customer service and a history of leadership and management with ServSafe certification. Excellent organization & interpersonal skills, ability to multi-task, and works well in fast paced environment. My passion in people would make me a good candidate for the management trainee position for I am empathetic and compassionate, yet transparent, and outspoken. I value respect, honesty, communication, accountability, and authenticity, and live my life by "the golden rule".
Overview
11
11
years of professional experience
Work History
Personal Caregiver
The Alpine House Of Ravenna
05.2022 - Current
- Maintained clean, safe, and well-organized patient environment.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
Shift Manager
McDonald's Restaurant
08.2018 - 04.2022
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Worked along side of my team when needed to minimize wait time for customers.
Server Shift Leader
Quaker Steak & Lube
10.2010 - 06.2016
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
Customer Service Representative
West Corporation
09.2008 - 08.2009
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Addressed billing concerns, de-escalating customer complaints, and offering promotions that would increase company profit and production.
Education
Bachelor of Science - Human Services
Post University
Waterbury, CT10.2026
High School Diploma -
Windham High School
Windham, OH06.1996
Certificate of Completion - Business Administration
Maplewood J.V.S.
Ravenna, OH05.1996
Skills
- Personal Service
- Coaching and Mentoring
- Delegating Work
- Cash Handling
- Payment Processing
- Maintaining Required Compliance
- Opening and Closing Procedures
- Interpersonal Skills
- Managing Operations and Efficiency
- Scheduling and Coordinating
- Verbal and Written Communication
- Performance Tracking and Evaluations
- Quality Assurance
- Cash Drawer Balancing
- Recruiting and Hiring
- Food Safety and Quality
- Staff Training and Onboarding
- Margin Goals
- POS Transactions
- Strong Ethics
- CPR & First Aid Certified
- Responding to Difficult Customers
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Customer Retention Strategies
- Courteous with Strong Service Mindset
- Issue and Complaint Resolution
- Efficient and Detail-Oriented
- POS Systems and Ordering Platforms
- Data Entry and Maintenance
- Cash Register Operations
- Customer Service and Assistance
- Credit Card Payment Processing
- Cultural Awareness
- Team-Oriented and Cooperative
- Computer Proficiency
- Establishing and Maintaining Customer Relationships
- Critical Thinking
- Sales and Upselling
- Policy and Procedure Adherence
- Skilled in Microsoft Office
- Inventory and Supply Management
- Restaurant Operation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Personal Caregiver
The Alpine House Of Ravenna
05.2022 - Current
Shift Manager
McDonald's Restaurant
08.2018 - 04.2022
Server Shift Leader
Quaker Steak & Lube
10.2010 - 06.2016
Customer Service Representative
West Corporation
09.2008 - 08.2009
Bachelor of Science - Human Services
Post University
High School Diploma -
Windham High School
Certificate of Completion - Business Administration
Maplewood J.V.S.
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