Autumn Wade
Westernport,MD
Summary
Professional with solid foundation in regional management and team leadership. Skilled in strategic planning, operational efficiency, and driving performance outcomes. Strong focus on fostering collaboration, adapting to change, and delivering measurable results. Known for effective communication, problem-solving abilities, and commitment to organizational goals.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Regional Director
Flagship Rehabilitation
06.2009 - Current
- Streamlined operations for improved efficiency by evaluating existing processes and introducing innovative solutions.
- Motivated employees through effective communication, recognition programs, and tailored incentive structures that aligned with corporate objectives.
- Produced several reports per week to analyze job performance against team goals.
- Managed the integration of new acquisitions, ensuring a smooth transition and alignment with the overall strategic vision.
- Monitored staff performance by actively engaging in and observing day-to-day activities.
- Championed organizational culture change initiatives that fostered collaboration, innovation, and continuous improvement across all levels of the organization.
- Visited sites periodically to view service levels and adherence to global service standards.
- Led a team of managers to achieve consistent revenue growth through effective leadership and strategic planning.
- Attended weekly meetings to discuss and optimize strategies.
- Implemented robust performance management systems to identify areas for improvement and support employee development.
- Collaborated with cross-functional teams to develop new products and services, meeting customer demands while driving revenue growth.
- Represented company at various national and global events.
- Spearheaded expansion into new territories, conducting thorough market research to identify opportunities and devise entry strategies.
- Managed budgets effectively, ensuring optimal resource allocation for maximum return on investment.
- Improved customer satisfaction ratings by developing initiatives focused on enhancing service quality and responsiveness.
- Analyzed market trends to inform strategic decision-making, adapting quickly to changing conditions for sustained success.
- Participated in promotional opportunities and onboarding of new accounts.
- Delivered comprehensive training programs to build highly skilled teams capable of delivering on company goals and objectives.
- Reviewed financial reports to identify potential issues, cost saving opportunities and significant departures from budget.
- Enhanced team productivity by fostering collaborative work environment and implementing agile methodologies.
- Drove customer satisfaction scores up, utilizing detailed feedback mechanisms and prompt resolution strategies.
- Served as a mentor to emerging leaders, sharing knowledge and expertise while fostering an environment of continuous learning and growth.
- Cultivated culture of innovation, encouraging exploration and implementation of forward-thinking business practices.
- Implemented comprehensive risk management strategies to safeguard against market volatility and operational disruptions.
- Pioneered use of data analytics for informed decision-making, leading to more targeted and effective business strategies.
- Streamlined communication channels between regional offices and headquarters, improving overall organizational coherence.
- Directed comprehensive training programs to elevate team performance and enhance operational efficiency.
- Optimized budget allocation, significantly reducing operational costs without compromising on service quality.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
Occupational Therapist/Site Manager
Flagship Rehabilitation
10.2005 - 06.2009
- Documented patient progress accurately and efficiently, ensuring compliance with regulatory requirements.
- Provided interventions and treatments to improve patient abilities to perform daily activities, manage symptoms and prevent injury.
- Collaborated with interdisciplinary team members for comprehensive patient care and optimal results.
- Participated in continuing education opportunities to stay current with industry trends and best practices in occupational therapy.
- Coordinated discharge planning efforts alongside case managers to ensure seamless transitions between care providers upon leaving facility.
- Improved patient outcomes by implementing individualized treatment plans and monitoring progress.
- Provided education to patients and families on coping strategies, adaptive equipment, and safety modifications.
- Customized standard plans to meet individual abilities and needs.
- Established compassionate and caring relationships with patients.
- Mentored occupational therapy students during clinical rotations, fostering professional growth and development.
- Conducted thorough evaluations to assess patient needs, functional limitations, and potential for improvement.
- Developed customized home exercise programs, enabling patients to maintain progress outside of therapy sessions.
- Coordinated interventions with multidisciplinary treatment team.
- Led team of occupational therapy assistants, overseeing their work and facilitating professional development through mentoring.
- Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
- Interviewed, hired, and trained new workers.
- Resolved issues between employees and customers using company policies.
- Assumed responsibility for personnel deployed to work site.
- Oversaw all daily office operations and equipment maintenance.
- Complied with safe operating practices and assessed operational procedures against best practices.
- Coordinated training programs for new hires, ensuring all team members were knowledgeable about company policies, safety practices, and job-specific skills.
- Monitored, coached, and supervised team of [Number] employees in [year].
- Established clear lines of communication among various departments involved in the construction process to ensure seamless collaboration toward shared objectives.
- Ensured compliance with local regulations, obtaining necessary permits and coordinating inspections throughout the construction process.
- Managed change orders effectively, minimizing disruptions to project timelines and ensuring client satisfaction through prompt resolution of issues.
- Oversaw budget management, consistently delivering projects within allocated financial resources.
- Maintained compliance with all regulatory requirements, conducting regular site inspections and audits.
- Improved team productivity with targeted coaching and performance monitoring.
- Cultivated team-oriented environment, encouraging open communication and collaboration among staff.
Certified Occupational Therapy Assistant
Rehab 1st
02.2003 - 10.2005
- Collaborated with supervising Occupational Therapists to evaluate treatment effectiveness, making necessary adjustments for optimal results.
- Adapted treatment approaches according to individual patient preferences, ensuring engagement in the therapeutic process.
- Helped improve fine motor, visual perception and sensory processing skills.
- Provided direct occupational therapy services in outpatient settings.
- Built rapport with patients and families, fostering trust and open communication for optimal therapy outcomes.
- Maintained accurate records of patient progress, facilitating data-driven decision-making for treatment plan adjustments.
Certified Occupational Therapy Assistant
Flagship Rehabilitation
10.2001 - 10.2005
- Collaborated with supervising Occupational Therapists to evaluate treatment effectiveness, making necessary adjustments for optimal results.
- Adapted treatment approaches according to individual patient preferences, ensuring engagement in the therapeutic process.
- Improved patient outcomes by implementing individualized treatment plans and collaborating with interdisciplinary teams.
- Managed caseloads effectively while maintaining a focus on quality care delivery for each patient served.
- Provided direct occupational therapy services in skilled nursing facility settings.
- Built rapport with patients and families, fostering trust and open communication for optimal therapy outcomes.
- Participated in continuous professional development to stay current on best practices and maintain high-quality patient care standards.
- Supported patients during transitions from hospitalization to outpatient or home-based rehabilitation settings.
- Supported facility with administrative tasks such as scheduling appointments, mailing correspondence and answering telephone calls.
- Contributed to interdisciplinary case conferences, providing valuable input for comprehensive care planning.
- Maintained accurate records of patient progress, facilitating data-driven decision-making for treatment plan adjustments.
- Served as a resource within the occupational therapy community by mentoring students completing fieldwork experiences.
- Trained new Certified Occupational Therapy Assistants, resulting in improved team performance and productivity.
- Advocated for patient needs with insurance companies, facilitating approval for necessary therapy services.
- Enhanced team knowledge by sharing insights and techniques from continuing education in occupational therapy.
- Assisted patients with functional mobility and daily tasks to increase comfort and reduce disability.
Certified Occupational Therapy Assistant
Select Medical Corporation
03.2000 - 10.2001
- Collaborated with supervising Occupational Therapists to evaluate treatment effectiveness, making necessary adjustments for optimal results.
- Adapted treatment approaches according to individual patient preferences, ensuring engagement in the therapeutic process.
- Improved patient outcomes by implementing individualized treatment plans and collaborating with interdisciplinary teams.
- Assisted patients with completing basic daily living activities such as grooming, dressing and self-feeding.
- Helped improve fine motor, visual perception and sensory processing skills.
- Implemented evidence-based practices into daily clinical work, staying abreast of current research and trends in the field.
- Provided direct occupational therapy services in skilled nursing facility settings.
Education
Bachelor of Science - Occupational Therapy
The Pennsylvania State University
05.2005
Associate of Applied Science - Certified Occupational Therapy Assistant
Allegany College of Maryland
Cumberland, MD12.1999
Skills
- Meetings and presentations
- Performance reporting
- Team evaluation
- Recruitment
- Staff training/development
- Effective leader
- Staff hiring
- Cost analysis and savings
- Employee reviews
- P&L Administration
- Problem-solving abilities
- Customer Relationship Management
Affiliations
- AOTA
- NBCOT
Certification
- Certified Lymphedema Therapist
- Certified Dementia Practitioner
- Certified Stroke Rehabilitation Specialist
Timeline
Regional Director
Flagship Rehabilitation
06.2009 - Current
Occupational Therapist/Site Manager
Flagship Rehabilitation
10.2005 - 06.2009
Certified Occupational Therapy Assistant
Rehab 1st
02.2003 - 10.2005
Certified Occupational Therapy Assistant
Flagship Rehabilitation
10.2001 - 10.2005
Certified Occupational Therapy Assistant
Select Medical Corporation
03.2000 - 10.2001
Bachelor of Science - Occupational Therapy
The Pennsylvania State University
Associate of Applied Science - Certified Occupational Therapy Assistant
Allegany College of Maryland
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