Autumn Walker
Indianapolis,IN
Summary
I am a Indiana resident who's in the process of moving to Georgia.
Bringing forth a motivated attitude and a variety of powerful skills. Committed to utilizing skills to further the mission of a company. Proven ability to establish and maintain excellent communication and relationships with clients. Well-rounded and professional team player dedicated to continuing academic pursuits at a collegiate level
Overview
6
6
years of professional experience
1
1
Certification
Work History
Supervisor
UPS
08.2021 - 07.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled employee complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Customer Service Representative
Sitel Group
03.2020 - 07.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided exceptional customer service to Capital One customers such as power of attorney, authorized account users, and primary account users.
- Opened and closed out Capital One accounts by adhering to all applicable laws and regulations.
- Assisted customers with APR rates, Credit limit increase, and Credit limit decrease.
- Accurately process transactions such as deposits, withdrawals, transfers, payments, and account maintenance.
- Cross-sell additional products and services.
- Followed established guidelines for handling customer complaints and escalating them when necessary.
- Participated in training sessions and team meetings. Maintained up-to-date knowledge of products, services, policies, and procedures.
Machine Operator
Standard Change Makers
11.2018 - 03.2020
- Operated machining equipment safely with team of operators.
- Operated multiple machines simultaneously to meet production requirements.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Complied with company and OSHA safety rules and regulations.
Warehouse Associate
Metalcraft Of Mayville
05.2018 - 11.2018
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Checked packages and merchandise for damage and notified vendors.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Consistently lifted materials weighing as much as 70 pounds.
Customer Service Representative
JCPenney Logistics Center
09.2017 - 04.2018
- Handled approximately 60-80 incoming calls daily in a high-volume call center atmosphere.
- Assist customers daily with passion, empathy, communication skills, understood their needs, acknowledged their issues, provided effective solutions to provide an exceptional shopping experience for every customer.
- Demonstrated extraordinary multi-tasking skills by being able to navigate throughout the JCP website, respond to emails, and enter customer order information accurately into the Finesse System.
- Perpetuated high monthly revenue up sales by offering customers optional shopping items to complete their shopping experience. The company goal was $500 in sales. I exceeded that amount by bringing $1,500 in sales.
- Sustained trustworthiness by being able to accept multiple forms of payment from customers.
Education
Bachelor - Clinical Psychology
Southern New Hampshire University
Manchester, NH05.2025
Associate of Science - Integrated Studies
Indiana Wesleyan University
Marion, IN12.2021
Skills
- Effective Time Management
- Customer Service
- Ability to work under pressure
- Leadership
- Computer Skills
- Communication
- Networking
- Intellectual Drive
- Creativity & Problem Solving
Certification
- Certified Fashion Stylist
- Certified Etiquette Consultant
- Certified Personal Shopper
- Certified Closet Organizer
- Certified Image Consultant
Timeline
Supervisor
UPS
08.2021 - 07.2023
Customer Service Representative
Sitel Group
03.2020 - 07.2021
Machine Operator
Standard Change Makers
11.2018 - 03.2020
Warehouse Associate
Metalcraft Of Mayville
05.2018 - 11.2018
Customer Service Representative
JCPenney Logistics Center
09.2017 - 04.2018
Bachelor - Clinical Psychology
Southern New Hampshire University
Associate of Science - Integrated Studies
Indiana Wesleyan University