Autumn Walker

• Supervised twenty part-time Package Handlers.
• Management of department resources to ensure maximum output, accuracy, and efficiency at all times.
• Exceeded all established standards for accuracy and productivity.
• Directed daily transload activities to support account objectives for level of service, cost management, customer expectations, and volume requirements.
• Ensured that all department and/or corporate policies and procedures are communicated, understood, and adhered to.
• Established and promoted positive, team-oriented work environment emphasizing employee involvement, pro-active communication, inter-departmental cooperation, and continual improvement on all levels.
• Implemented employee personal development plans as required to ensure the continuing professional growth of department personnel.
• Ensured that all department employees receive specific and detailed orientation, skills and safety training, appropriate materials and information, regular evaluations, and pro-active coaching to support their continued development.
• Established and maintained an aggressive cross-training program within the department to promote development, enhance flexibility, and ensure backup coverage of vital functions and processes.
• Functioned as an effective liaison and advocate on all levels to ensure that employee, department, and corporate needs are addressed in a timely and productive manner.
• Responsible to ensure that all employees adhere to safety policies and procedures at all times, operating in full compliance with department, station, corporate, OSHA, and WISHA requirements.

• Handled customer inquiries and suggestions courteously and professionally.

• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

• Answered constant flow of customer calls with minimal wait times.

• Provided exceptional customer service to Capital One customers such as power of attorney, authorized account users, and primary account users.

• Opened and closed out Capital One accounts by adhering to all applicable laws and regulations.

• Assisted customers with APR rates, credit limit increases, and credit limit decrease.

• Accurately process transactions such as deposits, withdrawals, transfers, payments, and account maintenance.

• Cross-sell additional products and services.

• Followed guidelines for handling customer complaints and escalating them when necessary.

• Participated in training sessions and team meetings. Maintained up-to-date knowledge of products, services, policies, and procedures.

• Navigated multiple systems to identify source of issue.

• Made informed decisions under stressful circumstances.

• Educated customers by explaining complex details in easy-to-understand terminology

• Remained calm, composed and polite to deescalate aggressive customer behavior.

• Managed approximately 50 incoming calls, and emails from customers.

• Operated machining equipment safely with team or operators.
• Operate multiple machines simultaneously to meet production requirements.
• Followed detailed instructions to operate machines with accuracy and produce quality products.
• Complied with company and OSHA safety rules and regulations.
• Cleaned and maintained machinery to promote consistent operation and achieve production targets.
• Performed required start-up and break-down instruction before and after assigned shifts.
• Ran machine tests and calibrations according to schedules.
• Minimized accidents by maintaining clean and organized workspaces.
• Monitored inventory lists and requisitions supplies, materials and repair parts.
• Observed proper tag out and lockout of plant equipment and systems, following clearance procedures, policies, and practices.
• Adhered to strict safety protocols when transporting, mixing, handling or using hazardous materials or chemicals.
• Completed routine inspections, repairs and general upkeep for reliable mechanical and electrical performance.
• Tested and shipped twenty machines per day.

• Prepared orders for shipment by picking, packing, and labeling merchandise.
• Worked safely around moving machinery.
• Assembled orders and paced items for shipment, conveying orders to shipping personnel.
• Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles.
• Checked packages and merchandise for damage and notified vendors.
• Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
• Consistently lifted materials weighing as much as 70 pounds.
• Performed required start-up and break-down instruction before and after assigned shifts.
• Ran machine tests and calibrations according to schedules.
• Utilized approved safety and protective equipment during machine operation.
• Identified and addressed deviations or defects, implementing corrective measures to maintain product integrity.
• Completed routine inspections, repairs and general upkeep for reliable mechanical and electrical performance.

• Handled approximately 80-100 incoming calls daily in a high-volume call center atmosphere.
• Assist customers daily with passion, empathy, communication skills, understood their needs, acknowledged their issues, provided effective solutions to provide an exceptional shopping experience for every customer.
• Demonstrated extraordinary multi-tasking skills by being able to navigate throughout the JCP website, respond to emails, and enter customer information accurately into the Finesse System.
• Perpetuated high monthly revenue up sales by offering customers optional shopping items to complete their shopping experience. The company goal was $500 in sales. Exceeded that amount by bringing in $3,000 in sales.
• Sustained trustworthiness by being able to accept multiple forms of payment from customers.
• Resolved customer inquiries, complaints, and issues providing insightful solutions