Summary
Overview
Work History
Education
Skills
Timeline
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Autumn Webb

Summary

Dynamic and adaptive cocktail server with a proven track record at Lyla, excelling in high-volume dining and customer service. Skilled in menu memorization and food safety, I significantly enhanced guest satisfaction through personalized service and efficient problem resolution. My ability to manage large groups and maintain rigorous alcohol awareness stands out, making me a valuable asset to any team.

Overview

3
3
years of professional experience

Work History

Cocktail Server

Lyla
10.2023 - Current
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Provided attentive service, regularly checking in on guests to ensure their needs were met.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

Server

Rouge Local
09.2022 - 10.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Bussed and reset tables to keep dining room and work areas clean.

Private Nanny (Caretaker)

Nannying
01.2022 - 03.2023
  • Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
  • Oversaw household duties such as light housekeeping tasks or running errands when required.
  • Prepared healthy, age-appropriate snacks and meals.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Provided safe transportation to and from school, extracurricular activities, and other events.

Server

The Eat Out
04.2021 - 08.2022
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Education

High School Diploma -

Broken Bow High School
Broken Bow, OK
06.2023

Skills

  • Customer Service
  • Handling large groups
  • Alcohol awareness
  • High-volume dining
  • Speed and Efficiency
  • Menu Memorization
  • ID Verification
  • Food safety knowledge
  • Food and beverage pairings

Timeline

Cocktail Server

Lyla
10.2023 - Current

Server

Rouge Local
09.2022 - 10.2023

Private Nanny (Caretaker)

Nannying
01.2022 - 03.2023

Server

The Eat Out
04.2021 - 08.2022

High School Diploma -

Broken Bow High School

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Autumn Webb