Autumn Wheelock
Abie,NE
Summary
Organized Operator skilled in equipment operation, safety and quality initiatives. Experienced with equipment maintenance, inspections and basic repairs. Team player and clear communicator. Diligent problem-solver with resourceful approach to challenges and organized style. Leverages Operator expertise to manage job functions. Excellent communicator with focus on results. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented Tax Preparer with 3 years of experience in tax preparation for numerous entities. Expert in managing paperwork for tax returns, extensions, tax planning calculations and write-ups. Quick to build rapport with clients leading to long-term business relationships. High-performing tax preparer proficient at preparing complete and accurate tax returns. Knowledgeable in overseeing all paperwork for tax preparation. Excellent planning, problem-solving and decision-making strengths and experienced in latest tax codes and changes. Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
15
15
years of professional experience
Work History
Operator
Becton Dickinson
07.2022 - Current
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Performed inspections and routine maintenance on equipment.
- Provided on-the-job training to newly hired workers and team members.
- Set up machines to start production cycles and controlled machine settings.
- Performed quality assurance tasks to promote accuracy and minimize mistakes.
- Performed quality checks to identify finish discrepancies.
- Conducted inspection of in-process or finished product.
- Kept accurate records of defective units or products.
- Fed raw materials and components into semi-automated machines according to production needs.
- Analyzed and measured final products with precision tools to confirm compliance to specifications and standards.
Assistant Manager
Mcdonalds
06.2016 - 06.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Created employee schedules to align coverage with forecasted demands.
- Developed strategy to increase sales and drive profits.
- Reviewed sales and gross profit report to assess company efficiency.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
Shift Lead
Uchiyama American
02.2011 - 06.2016
- Trained new employees and delegated daily tasks and responsibilities.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Maintained safe working environment by observing safety procedures, policies and regulations.
- Enforced company policies and regulations with employees.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Tax Preparer
H&r Block
01.2014 - 04.2016
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Assessed client tax situations to determine best filing options.
- Maintained compliance by adhering to current tax laws and regulations.
- Offered clients recommendations to reduce tax liabilities.
- Prepared tax returns, extensions, tax planning calculations, and write-ups for organizations and entities.
- Communicated with clients regarding tax situations, providing guidance on financial decisions.
- Analyzed financial records to verify accuracy of tax returns.
- Researched complex tax issues utilizing online resources and professional tax software.
- Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation.
- Developed tax plans and projections to help clients meet objectives.
Customer Service Representative
AT&T
06.2008 - 03.2013
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
Education
Associate Of Business Administration - Business Administration And Management
Wayne Community College
Goldsboro, NCAssociate Degree In Accounting - Accounting And Business Management
Everest University Online - Tampa
Seffner, FLAssociate Of Fine Arts - Fine Arts
Everest University Online - Tampa
Seffner, FLG.E.D. - G.E.D.
Lenoir Community College
Kinston, NC05.1995
Skills
- Strategic Vision
- Teamwork and Collaboration
- Maintenance and Repair
- Production Work
- Material Handling
- Checking and Gauging
- Plant Safety
- Quality Inspections
- Work Scheduling
- Attention to Detail
- Establishing Learning Goals
- Documentation and Recordkeeping
- Managing Databases
- Computer Proficiency and Microsoft Office
- Academic Goals
- Maintain Records
- Computer Technology
- Group Activities
- Computer Literacy
- Accounting Techniques
- Microsoft Outlook
- Adobe Systems Adobe Acrobat
- Microsoft Visual Basic
- Client Representation
- Tax Software
- Intuit QuickBooks
- MS Office Suite
- Microsoft Windows
- Microsoft Excel
- Tax Law Understanding
- Tax Preparation
- PeopleSoft
- Writing
- Reading Comprehension
- Critical Thinking
- Time Management
- Internal and External Communications
- Technical Knowledge
- Microsoft Office
- Complex Problem-Solving
Timeline
Operator
Becton Dickinson
07.2022 - Current
Assistant Manager
Mcdonalds
06.2016 - 06.2022
Tax Preparer
H&r Block
01.2014 - 04.2016
Shift Lead
Uchiyama American
02.2011 - 06.2016
Customer Service Representative
AT&T
06.2008 - 03.2013
Associate Of Business Administration - Business Administration And Management
Wayne Community College
Associate Degree In Accounting - Accounting And Business Management
Everest University Online - Tampa
Associate Of Fine Arts - Fine Arts
Everest University Online - Tampa
G.E.D. - G.E.D.
Lenoir Community College