Autumn Williams
Evans,GA
Summary
Adaptable student with experience of application development, configuration management, and database design. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Communications Coordinator
U.S. Army Active Duty
04.2021 - 04.2024
- Provided knowledge-based skills on modern satellite technology.
- Monitored network performance to ensure optimal utilization of resources.
- Provided communications support during organizational changes, minimizing confusion and maintaining employee morale.
- Served as the primary point of contact for all internal combat communications inquiries from companies across the organization.
- Coordinated with team members in the development of test plans and scripts for validating system functionality.
- Developed engaging meetings that fostered open dialogue between soldiers and senior-leveled officers.
P&D MANAGER
FEDEX Ground
10.2019 - 03.2021
- Ensured compliance with industry regulations and safety standards by conducting thorough audits of facilities, equipment, and personnel practices.
- Negotiated contracts with shipping providers for better pricing structures, reducing overall transportation expenses significantly.
- Organized regular team meetings to review progress against goals outlined in annual strategic plans while fostering a collaborative workplace culture that encouraged open dialogue among employees at all levels within the organization.
- Managed customer expectations effectively by setting realistic delivery timelines and providing regular updates on order status, leading to high levels of customer trust and repeat business.
- Established standardized procedures for handling customer complaints, resulting in higher client retention rates over time.
Assistant Service Manager
P.F. Chang's Bistro
01.2016 - 10.2019
- Met with customers to discuss service needs and develop effective and practical solutions.
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
- Coordinated schedules and assigned work orders to maximize productivity within the service department.
- Enhanced team efficiency by implementing streamlined procedures for daily operations.
- Maintained accurate records of completed services, parts inventory, and customer communications to streamline processes.
Education
BACHELOR OF ARTS (B.A.) IN HISTORY - Education of Individuals in Secondary Special Education Programs
Augusta University
Augusta, GA12.2018
Skills
- Administrative Management
- Internal Communications
- Microsoft Office
- Staff Management
Certification
- OSHA 30 Certified
- Lean Six Sigma Green Belt Certified
- CPR Certified
- Forklift Operator Certified
- Certified Logistic Technician
Timeline
Communications Coordinator
U.S. Army Active Duty
04.2021 - 04.2024
P&D MANAGER
FEDEX Ground
10.2019 - 03.2021
Assistant Service Manager
P.F. Chang's Bistro
01.2016 - 10.2019
BACHELOR OF ARTS (B.A.) IN HISTORY - Education of Individuals in Secondary Special Education Programs
Augusta University