Autumn Wilson
Atlanta,GA
Summary
To seek and maintain a position that offers professional challenges utilizing and implementing new and previous skills for the betterment of the company.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Uhaul Moving And Storage
01.2023 - Current
- Talks to customers via phone, email, and online chat to resolve their questions or concerns
- Managed high call volumes regularly on each shift
- Maintains and updates customer information as necessary
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Calmly attempts to resolve and de-escalate any issues
- Answered constant flow of customer calls with minimal wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Escalates calls to supervisor when necessary and appropriate
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
Invoicing Analyst
CorTech LLC
02.2021 - 06.2022
- Processing 100-150 invoices on weekly basis
- Point of contact for clients for invoicing/billing questions or discrepancies
- Verifying information with account managers to ensure accuracy of client accounts/ according to their requirements
- Reviewing invoices to ensure billing accuracy
- Keep records of client accounts with updated charges to account and purchase orders
- Recommended process improvements to continually identify, analyze and fix constraints and challenges.
- Reconciling invoices with balance sheet reports and resolving any discrepancies
- Support finance, payroll, and collections staff
- Establishing and maintaining professional relationships with clients and internal staff to send invoices; research and resolve discrepancies
- Maintaining updated records of accounts receivable
- Setting up new accounts for clients and recording information in Excel spreadsheet
- Developed and updated tracking spreadsheets for process monitoring and reporting.
Customer Service Agent
Uhaul Contact Center
11.2019 - 02.2020
- Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns
- Maintains and updates customer information as necessary
- Calmly attempts to resolve and de-escalate any issues
- Escalates calls to supervisor when necessary and appropriate
- Responds to requests for assistance
Cash Application Rep
Select Medical
05.2019 - 11.2019
- Post all cash receipts (Medicare/Non-Medicare) to patient accounts and non-systems
- Post contractual discounts, adjustments, and refunds to patient accounts
- Balance batches to batch total and log totals posted
- Enter transfers in batches and email back up to Other CBO/systems
- Link all images posted to RMT using ImageNow
- Performs other duties or special projects
Education
Bachelor of Science - Elementary Education
Western Governors University
Salt Lake City, UT10.2027
High School Diploma -
Murphy High School
Mobile, AL05.2017
Skills
- Account Management
- Conflict Resolution
- Refund Processing
- Customer Relations
- Microsoft Excel
- Microsoft Word
- Strong Analytical and Problem-Solving Skills
- Customer Relationship Management
- Credit Card Payment Processing
- Accounts Receivable/Payable
- Analytical Skills
- Interpersonal Skills
- Team Building Skills
- Invoice Documentation
- Data Entry Skills
Timeline
Customer Service Representative
Uhaul Moving And Storage
01.2023 - Current
Invoicing Analyst
CorTech LLC
02.2021 - 06.2022
Customer Service Agent
Uhaul Contact Center
11.2019 - 02.2020
Cash Application Rep
Select Medical
05.2019 - 11.2019
Bachelor of Science - Elementary Education
Western Governors University
High School Diploma -
Murphy High School