JARREN ANDRADE
Cherry Hill,NJ
Summary
Experienced Operations, Inventory Control, and Logistics Manager proficient at monitoring operational pulse to deliver relevant information to all major internal customers and stakeholders. Accustomed to working with multiple entities to achieve business goals for logistics efficiency, cost containment and contract integrity. Works quickly and maintains focus while providing top-notch customer service. Works alone or as part of team to manage high volumes of work in fast-paced environments, while also being a diligent and reliable hand packager, successful at handling high-volume, physically-challenging work, standing for long periods and moving with ease. Excellent physical stamina, teamwork capabilities and communication skills. Dedicated to surpassing production goals and maximizing customer satisfaction every day. Hardworking Inventory Specialist bringing 3 years of retail experience. Driven to maximize customer engagement and sales revenues. Organized and resourceful team player.
Overview
6
6
years of professional experience
Work History
Inventory Control and Operations Manager
Zara Inc.
Cherry Hill, NJ And King of Prussia, PA
06.2023 - Current
- Used mobile handhelds and inventory systems
- Maintained and checked all employee productivity through computerized systems and applications
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Analyzed and reported on key performance metrics to senior management.
- Developed and implemented strategies to maximize customer satisfaction.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
- Supervised creation of exciting merchandise displays to catch attention of store customers
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality
- Inventoried warehouse stock on monthly, quarterly and annual basis.
- Maintained control of cycle counts, physical inventory and discrepancy research.
IC, Logistics, Operations, Fulfillment Manager
Nordstrom
Cherry Hill, NJ
09.2021 - 06.2023
- Customer Service All-Star Award for May 2022
- Input data in NAVI, SIM16, Warehouse Manager Applications, and Tableau Reporting Site to create updated status reports for quick reference of project progress and deadlines.
- Audited and corrected discrepancies in inventory numbers.
- Completed physical inventory counts each month.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Completed daily cycle counts to maintain accuracy of records.
- Verified incoming products and checked delivery totals to keep system records current and accurate.
- Kept merchandise moving smoothly and accurately from stockroom to sales floor.
- Unloaded shipments, reviewed merchandise and tracked paperwork.
- Used equipment like forklifts and pallet jacks to move inventory.
- Trained and taught multiple employees on proper customer returns and policies - Maintained and held and proper standard for stock team and ICT office area
- Held store to standards and specific guidelines for stockrooms while ensuring outbound merchandise was sent to proper locations
- Worked with merchandise in with "Available to Store" and "Unavailable" Sub-Buckets - Cleared logistical reports daily (Inventory Health Dashboard, Daily Item Audits, Stock Walks, Physical Inventory Walks, Stockroom guidelines, Non-sellable Bucket, Purchase Orders, Negative Stock on Hand)
- Received, sorted and processed damaged goods with vendors or manufacturers.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Implemented organizational systems to optimize product placement and operational productivity.
- Managed complex projects as directed by leadership, delivering positive outcomes within time and budget constraints.
- Coached multiple new hires on their jobs in different departments while also holding them accountable to Back of House company standards
- Professionally hired multiple employees
- Guided all new hires through onboarding and hazardous training for shipping and processing
- Attended managers meetings and brief standup meetings while giving valued input and information
- Uploading truck manifests and explained what each department is receiving in units in detail
- Expert in all Microsoft Office Software and Google Programs/Web Tools (Word, Excel, PowerPoint, Google Docs, Google Drive, Google Sheets, Google Slides)
Inventory Control Specialist
Nordstrom
Cherry Hill, NJ
03.2021 - 09.2021
- Processed all outbound transfers and created shipping labels for all departments (Customer Orders, Expedited Items, Returns to Vendors)
- Assisted to keep all stockrooms clean
- Added and subtracted items properly from inventory and prepared for physical inventory as well
- Picking Return to Vendor items and shipping them on time
- Scanning for markdowns, racking, and penny items while preparing to ship them out
- Sorting racking and following specific flow charts and spreadsheets to dispatch all rack items properly
- Dispatched 3-4 full pallets of shipment daily
- Working with cosmetic damages and non-sellable customer returns and processing hazardous items safely for work environment
- Picked customer orders and filled customer orders
- Learned to create cardboard bale and have taught others safety rules and regulations
- Audited and corrected discrepancies in inventory numbers.
- Used equipment like forklifts and pallet jacks to move inventory.
- Unloaded shipments, reviewed merchandise and tracked paperwork.
- Received, sorted and processed damaged goods with vendors or manufacturers.
- Managed complex projects as directed by leadership, delivering positive outcomes within time and budget constraints.
- Completed daily stock inventories to identify and address issues negatively impacting controls.
- Created timetables and production commitments using data from sales forecasts.
Fulfillment and Logistics Processor
Nordstrom
Cherry Hill, NJ
02.2021 - 03.2021
- Unloaded stock trucks daily in safe, efficient, and organized manner
- Hazmat certified
- Kept loading dock clean and organized while creating safe environment for others
- Delivering Customer Orders to Service Experience daily
- Received 5-6 mail trucks daily
- Tracked orders and notified customers of status or potential delays.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Processed and entered customer orders into database and provided proactive customer service for accounts.
- Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
- Managed loading, unloading, movement and sorting of supplies to keep deliveries on schedule.
- Printed tickets, picked supplies and filled packages under tight deadlines.
- Expert in shipping all items across the country and world, hazardous items included
- Expert in shipping through UPS, FedEx, USPS, and Lasership, as well as placement of labels and hazardous shipment
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments,.
- Managed system support functions to set priorities and service levels expectations.
Inventory Stock Associate
Cherry Hill Food Bank
Cherry Hill, NJ
12.2017 - 09.2018
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Removed debris and packaging from boxes and separated for recycling or disposal.
- Maintained effective team member communication.
- Checked aisles for spills to complete quick clean-up.
- Checked and pulled defective or expired products from shelves.
- Immediately informed management of safety concerns.
- Organized warehouse and stockroom areas using forklift and pallet jacks.
- Demonstrated strong communication skills and understanding of packing slip processing requirements.
- Checked for outdated and overripe grocery items and removed from inventory.
- Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles.
- Created reports detailing inventory costs, deliveries and usage.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Assisted maintenance team with organizing and cleaning warehouse, stockroom and store.
- Fully restocked 4 shelves daily
Education
High School Diploma -
Cherry Hill High School East
Cherry Hill, NJ06.2020
Skills
- Damage Identification and Reporting
- Creative Solutions
- Document Preparation
- Carrier Relations
- Inventory and Supply Control
- Storage and Supply Management
- Inventory Monitoring and Management
- Critical Thinking
- Warehouse Management
- Customer Relations
- Handheld Scanners
Timeline
Inventory Control and Operations Manager
Zara Inc.
06.2023 - Current
IC, Logistics, Operations, Fulfillment Manager
Nordstrom
09.2021 - 06.2023
Inventory Control Specialist
Nordstrom
03.2021 - 09.2021
Fulfillment and Logistics Processor
Nordstrom
02.2021 - 03.2021
Inventory Stock Associate
Cherry Hill Food Bank
12.2017 - 09.2018
High School Diploma -
Cherry Hill High School East