Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Autumn Wilson

Herkimer,NY

Summary

Well-organized, reliable, and hardworking, with a solid record of exceptional productivity, and a customer service-driven focus. Resourceful and able to handle diverse job requirements, and meet company goals.

Consistently looking for ways to improve operations and personal contributions to increase team success against challenging performance targets. Resolves problems tactfully, keeping employees and customers satisfied with fast results.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Shipping Supervisor / Decorator and Packer

The Lazy Dog Cookie Co.
Saratoga Springs, New York
05.2024 - Current
  • Collaborated with team members to ensure the timely completion of daily treat orders.
  • Maintained cleanliness and organization of decorating workspace throughout shifts. Ensuring adherence to food safety standards while decorating and handling baked goods.
  • Managed inventory of packaging supplies, ensuring availability for daily production needs.
  • Trained new staff on company decorating and packing procedures, as well as workplace safety practices.
  • Operated automatic heat-sealing machinery to ensure proper sealing of products, and troubleshoot machinery errors if needed.
  • Constant quality-checking of products while decorating, packaging, and shipping to ensure company and safety standards are being met.
  • Organized inventory in the warehouse, and maintained stock levels of products.
  • Generated and maintained records of shipments, such as bills of lading, invoices, orders, and other required documentation.
  • Picked and packed customer orders accurately and efficiently while also collaborating with team members to streamline order fulfillment processes.
  • Operated several shipping websites and software through various vendors to process orders, create shipping labels, and track packages.
  • Processed invoices and payments using the accounting software program, QuickBooks.

Shipping Team Lead

SKS Bottle and Packaging Inc.
Saratoga Springs, New York
01.2021 - 04.2024
  • Consistently met daily quotas while maintaining high-quality standards in product handling during the picking process, and carefully picked and packed/palletized orders per customers' specifications.
  • Facilitated a smooth workflow between departments by communicating effectively with coworkers and supervisors about order statuses or changes.
  • Prepared shipments for safe transportation by securely wrapping pallets and labeling packages according to company guidelines. Reduced shipping errors by applying QC methods.
  • Trained in diverse pieces of equipment, and useful attachments to handle team needs. Enhanced warehouse efficiency through the proficient operation of pallet jacks, forklifts, order pickers, reach trucks, and other necessary equipment.
  • Trained new equipment operators, providing guidance on proper equipment usage, and safety procedures.
  • Assisted with loading and unloading trucks, ensuring proper handling of fragile items to minimize breakage or damage.
  • Participated in regular safety meetings to reinforce best practices within the team, and ensure a hazard-free workplace.
  • Managed and coordinated the inventory stock transfer process between company-owned warehouse locations.
  • Assisted in accounting by utilizing the company's private operating system to enter data, maintain accurate financial records, analyze purchase orders, contracts, invoices, check requests, and other documents related to the accounts payable cycle.

Shipping Supervisor

The Fly Shack
Gloversville, New York
12.2016 - 11.2020
  • Supervised order-picking and shipping personnel to ensure efficiency and accuracy during the pulling and shipping procedure.
  • Enhanced customer satisfaction through timely order processing and accurate shipment tracking.
  • Managed customer inquiries through email. Engaging in conversations with customers to understand their needs, resolve issues, and answer product or shipping questions.
  • Handled international shipments, ensuring proper customs documentation was completed accurately and promptly.
  • Processed customer credit card payments and refunds through payment software.
  • Streamlined store-front operations by organizing merchandise displays, and restocking shelves promptly.
  • Assisted in-store customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Education

High School Diploma -

Homeschooled
Gloversville
06-2018

Skills

  • Inventory management
  • Quality control and safety compliance
  • Shipping logistics and customs documentation
  • Order fulfillment
  • Standard package and LTL shipment preparation
  • Customer service focus
  • Cash handling
  • Data entry and spreadsheets
  • Documentation skills
  • Computer literacy
  • Employee training
  • Problem-solving and decision-making abilities
  • Team leadership
  • Attention to detail
  • Multitasking capacity
  • Trained on forklift, order picker, reach truck, electric pallet jack
  • QuickBooks
  • Microsoft Excel

Accomplishments

  • Employee of the Month - Oct 2021

Certification

  • Forklift Certification
  • Order Picker Certification
  • Reach Truck Certification

Timeline

Shipping Supervisor / Decorator and Packer

The Lazy Dog Cookie Co.
05.2024 - Current

Shipping Team Lead

SKS Bottle and Packaging Inc.
01.2021 - 04.2024

Shipping Supervisor

The Fly Shack
12.2016 - 11.2020

High School Diploma -

Homeschooled

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