Autumn Wofford
Oakley,UT
Summary
Detail-oriented and collaborative administrative professional with over five years of experience, specializing in supporting dynamic, fast-paced environments. Proven ability to build and maintain strong relationships with diverse stakeholders, including trainees, contractors, patients and vendors. Organized and dependable, with a track record of efficiently managing multiple priorities, including scheduling, data management, and customer service, while maintaining a positive and proactive attitude. Committed to contributing to a supportive and empowering work culture and eager to take on additional responsibilities to meet and exceed team goals.
Overview
10
10
years of professional experience
Work History
Veterinary Office Manager
VCA Powder Paws
04.2024 - Current
- Provided comprehensive administrative support, including managing correspondence, scheduling appointments, and handling inquiries, ensuring efficient office operations.
- Coordinated with nearby animal hospitals by arranging external consultations for additional animal care as necessary, providing clear collaboration between all involved parties with follow-up communication.
- Assisted with pet adoptions as needed, ensuring a smooth and positive experience.
- Tracked payment information and prepared monthly Education of outstanding balances.
- Managed office records, including patient assessments and invoicing.
- Transferred records from paper files to electronic database.
Veterinary Office Manager
Cats on Broadway Veterinary Hospital
10.2022 - 10.2023
- Managed cases and coordinated care efforts with veterinarians on staff.
- Recorded patient stats.
- Handled office billing processes.
- Maintained schedule of all appointments and handled walk-in visits.
- Provided follow-up care instructions to pet owners.
- Assisted veterinarians in exam rooms with managing animals.
- Prepared and edited documents to produce accurate and professional communication.
- Implemented a Google Review strategy, taking the company from no online presence to over 200 positive reviews, resulting in a 4.6 to 5-star rating and significantly expanding local market reach.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Cultivated strong relationships with vendors and partners.
- Created and maintained detailed records of all office activities.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Addressed and resolved concerns of distressed pet owners with professionalism and calmness, ensuring clear communication and reassurance.
- Managed office inventory, including ordering, requisitions, stocking, and receiving shipments.
Personal Assistant
Dr. Cassee Hayes
12.2021 - 06.2022
- Managed the doctor's schedule, coordinating patient appointments, meetings, and travel arrangements, ensuring all engagements were efficiently organized.
- Handled confidential patient information with discretion, adhering to HIPAA regulations and ensuring privacy and security.
- Streamlined administrative processes by implementing efficient filing systems for medical records and correspondence, improving overall office efficiency.
- Coordinated with medical staff to ensure timely follow-ups and appointment reminders, reducing missed appointments and optimizing the doctor’s time.
- Prepared reports and presentations for medical conferences and meetings, contributing to the doctor’s professional development and practice growth.
- Ordered and maintained inventory of medical supplies, ensuring that the practice was always well-equipped to handle patient needs.
- Processed billing and insurance claims, working closely with patients and insurance companies to resolve any issues and ensure timely payments.
- Provided exceptional customer service by responding promptly to patient inquiries, addressing concerns, and ensuring a positive patient experience.
Veterinary Office Manager
White Pine Veterinary Clinic
07.2018 - 07.2021
- Provided comprehensive administrative support, including managing correspondence, scheduling appointments, and handling inquiries, ensuring efficient office operations.
Pricing Specialist Supervisor
Kohl's Corporation
08.2014 - 05.2017
- Supervised the pricing team, ensuring accurate price tagging and merchandise presentation, contributing to the overall efficiency and sales performance of the store.
- Led the execution of markdowns and promotional pricing, ensuring timely and accurate implementation in alignment with company Kohl's standards.
- Monitored and maintained pricing accuracy across all departments, resolving discrepancies and preventing pricing errors at the point of sale.
- Trained and mentored pricing associates, enhancing their skills in inventory management, product placement, and customer service.
- Coordinated with the inventory and merchandising teams to ensure that all promotional items were correctly priced and displayed prominently.
- Conducted regular audits of pricing displays and signage to ensure compliance with corporate guidelines and enhance the shopping experience.
- Analyzed sales data to assess the effectiveness of pricing strategies, making recommendations for adjustments to maximize profitability to the executive Kohl's team members.
- Managed the flow of incoming freight times, ensuring that newly arrived merchandise was promptly priced and placed on the sales floor.
- Collaborated with store management to develop and implement promotional strategies, driving sales and improving customer engagement.
- Handled cash office responsibilities, including daily reconciliation of cash transactions and preparation of financial reports for management.
Education
High School Diploma -
Palm Desert High School
Palm Desert, CA01.2014
Skills
- Business Administration
- Manager
- Collaboration and Teamwork
- Multi-tasking in Fast-Paced Environments
- Project Planning
- Supply Management
- Credit and collections
- Customer Service Excellence
- Scheduling and Project Coordination
- Data Management
- Effective Communication
- Adaptability and Problem-Solving
- Attention to Detail
- Training Coordination
- Record Keeping and Documentation
- Time Management
- Professional Interpersonal Skills
- Microsoft Office Proficiency (Word, Excel, Access)
- Committee Participation and Event Planning
- Resource Planning
- Problem-solving abilities
- Retail Supply Management & Pricing
Timeline
Veterinary Office Manager
VCA Powder Paws
04.2024 - Current
Veterinary Office Manager
Cats on Broadway Veterinary Hospital
10.2022 - 10.2023
Personal Assistant
Dr. Cassee Hayes
12.2021 - 06.2022
Veterinary Office Manager
White Pine Veterinary Clinic
07.2018 - 07.2021
Pricing Specialist Supervisor
Kohl's Corporation
08.2014 - 05.2017
High School Diploma -
Palm Desert High School
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