Autumn Wolfenburger
Olympia,WA
Summary
Focused Pharmacy Technician with 20 years of experience supporting patients in healthcare settings. Successful at helping patients obtain care through communication, coordination, and compassion while adhering to policies and procedures. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Nationally Certified Pharmacy Technician
Department Of Corrections
09.2019 - Current
- Answer incoming phone calls and address questions from healthcare providers.
- Calculate dosage, fill prescriptions, and prepare prescription labels with absolute accuracy.
- Stock, label, and inventory medication to keep accurate records.
- Perform wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Count, measure and compound medications following standard procedures.
- Work together with my team to process, package, and ship approximately 266,000 prescriptions per year.
- Communicate directly with doctors offices via telephone, fax and email.
- Work with computerized systems for monitoring patient profiles.
Nationally Certified Pharmacy Technician, Lead
Walmart Pharmacy
07.2007 - 09.2019
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Answered a high volume of incoming phone calls and addressed questions from customers and healthcare providers.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Inputted and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives via phone and email to complete claims processing, resolve concerns, and reconcile payments.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Collected co-payments or full payments from customers.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Resolved third-party billing, computer system and customer service issues.
- Set up, modified, and maintained patient profiles to include current medications and insurance details.
- Developed and implemented improvements to pharmacy organization system.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Education
National Pharmacy Technician License -
Pharmacy Technician Certification Board
Washington DC07-2004
High School Diploma -
Emmaus High School
Emmaus, PASkills
- Storage Maintenance and Security
- Resolving Complaints
- Problem-Solving Skills
- Ordering and Stocking Supplies
- Resolving Customer Issues
- High-Volume Environments
- Serve Customers
- Team Collaboration
- Federal Laws
- Reviewing Patient Information
- Profile Updating
- Information Documentation
- New Hire Onboarding
- HIPAA Compliant
- OMNI Experience
- Call Handling and Email Management
Additional Information
Erica Tisdale
HSM2, SCCC
(360) 582-7476
erica.tisdale@doc1.wa.gov
Jesus Alvarez
Pharmacy Supervisor, MLCC
(360) 664-3400
jesus.alvarez@doc1.wa.gov
Damion Booth
Central Pharmacy and Health Records Operational Manager
(360) 664-3382
damion.booth@doc1.wa.gov
Timeline
Nationally Certified Pharmacy Technician
Department Of Corrections
09.2019 - Current
Nationally Certified Pharmacy Technician, Lead
Walmart Pharmacy
07.2007 - 09.2019
National Pharmacy Technician License -
Pharmacy Technician Certification Board
High School Diploma -
Emmaus High School