AUTUMN YATES
Tempe
Summary
Experienced in customer service and proficient in front desk operations with a strong work ethic and problem-solving skills. Skilled in reservation processing, records management, and effectively handling guest inquiries. Eager to transition to Customer Service jobs and work, bringing exceptional communication and teamwork abilities to enhance guest experiences.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Night Auditor/ Front Desk
Hotel Griffon
03.2023 - 09.2024
- Ensured all paperwork was completed correctly before closing out shift.
- Provided exceptional hospitality services to ensure a pleasant stay for all guests.
- Excellent customer service orientation with the ability to handle guest inquiries and complaints tactfully.
- Utilized front desk software systems to check guests in and out, assign rooms, process payments, and respond to special requests or concerns quickly.
- Performed daily audits of hotel activities such as room occupancy, revenue postings, and housekeeping status reports.
- Organized and detail-oriented with strong multitasking skills.
- Posted room charges and room taxes to guest accounts for payment.
- Resolved customer disputes promptly while maintaining a professional attitude at all times.
- Prepared summary of cash, check, and credit card activities to reflect hotel's financial performance.
Night Auditor
Riverstone Inn
05.2022 - 12.2023
- Monitored lobby activity throughout the night to ensure safety protocols were followed.
- Proficient in OPERA, Microsoft Office Suite, including Word, Excel, and Outlook.
- Kept management abreast of unusual operational or financial events and deviations from policies or procedures.
- Collaborated with maintenance and housekeeping to attend to various customer complaints and concerns.
- Greeted guests upon arrival and provided assistance with luggage storage.
- Monitored security cameras and took appropriate action when necessary.
- Posted charges for rooms, food, liquor, or telephone calls, to ledgers, manually, or by using computers.
Shift Leader
Dunkin Donuts
01.2019 - 03.2022
- Trained new employees in job duties, safety procedures, and company policies.
- Managed store closing and opening procedures to ensure safety and security.
- Assisted customers with inquiries, orders and complaints in a timely manner.
- Held team members accountable during shift by effectively coaching to improve performance.
- Managed daily operations of the shift, including scheduling staff members, delegating tasks, and resolving customer complaints.
- Maintained clean and secure operating environment, driving safety and well-being of employees on shift.
- Prepared end-of-shift reports for management review and approval.
- Managed inventory levels and minimized loss, following company systems and guidelines.
- Supervised food production and preparation, promoting consistency with established recipes and procedures.
Housekeeper
Riverstone Inn
08.2018 - 01.2019
- Dust-mopped, vacuumed, and buffed floors to maintain a clean and safe environment.
- Cleaned and restocked restroom areas with towels and toiletries.
- Demonstrated ability to clean and organize multiple rooms efficiently and effectively.
- Emptied trash cans and carried full trash bags to dumpsters and outside garbage bins.
- Proficiently managed time to complete assigned tasks within allocated deadlines.
- Displayed strong organizational skills while managing housekeeping supplies inventory.
- Wiped down windows and mirrors with glass cleaner.
- Prioritized work tasks and remained flexible to workload changes.
Hostess
Riverstone Inn
08.2018 - 01.2019
- Answered phone calls to take reservations and address guest questions and concerns.
- Demonstrated flexibility by helping out in other departments as needed.
- Assisted in seating guests and managing the wait list.
- Supported servers and bussers through high-volume shifts with food running and table clearing.
- Communicated clearly with servers regarding guest needs or requests.
- Showed excellent customer service skills to ensure a pleasant dining experience.
- Maintained cleanliness of the lobby area, including wiping down tables and chairs.
- Conversed with members and guests in outgoing and friendly manner.
Education
GED -
Bradford County Action
09.2018
Skills
- Strong work ethic
- Analytical thinking
- Night audit reports
- Reservation processing
- Oral and written communications
- Decision-making
- Customer service
- Teamwork and collaboration
- Shift scheduling
- Records management
- Positive attitude
- Cash handling
- Problem-solving
- Housekeeping
- Service prioritization
- Greeting and seating
- Exceptional communication
- Safe food handling
- OPERA
- Microsoft Word
- Google Sheets
Certification
- Food Handler
- Basic Liquor Law License
Timeline
Night Auditor/ Front Desk
Hotel Griffon
03.2023 - 09.2024
Night Auditor
Riverstone Inn
05.2022 - 12.2023
Shift Leader
Dunkin Donuts
01.2019 - 03.2022
Housekeeper
Riverstone Inn
08.2018 - 01.2019
Hostess
Riverstone Inn
08.2018 - 01.2019
GED -
Bradford County Action
Similar Profiles
Marc JeanMarc Jean
Senior Engineer at CCGS GriffonSenior Engineer at CCGS Griffon
Christopher BatesChristopher Bates
General Contractor at Griffon Builders Co. Inc.General Contractor at Griffon Builders Co. Inc.
Leah GroveLeah Grove
Customer Service Supervisor/ Social Media at Griffon TheatersCustomer Service Supervisor/ Social Media at Griffon Theaters
Jalen JamesJalen James
Success Coach at Joaquin Bustoz Math Science Honors ProgramSuccess Coach at Joaquin Bustoz Math Science Honors Program
Dylan HarveyDylan Harvey
Clinic Assistant at Scottsdale Hip and KneeClinic Assistant at Scottsdale Hip and Knee