Autumn Donovan
Ormond Beach
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Agent Team Member
State Farm
01.2024 - Current
- Assisted clients in understanding insurance policies and coverage options.
- Managed customer inquiries through phone and email, providing exceptional service.
- Collaborated with team members to streamline workflow and improve client satisfaction.
- Maintained accurate records of client interactions and transactions in CRM systems.
- Conducted policy reviews to identify opportunities for coverage enhancements.
Bartender
Grind Gastropub And Kona Tiki Bar
06.2020 - 10.2024
- Prepared and served a variety of beverages, ensuring quality and presentation standards were met.
- Maintained cleanliness and organization of bar area, adhering to health and safety regulations.
- Interacted with customers to provide exceptional service, fostering a welcoming atmosphere.
- Assisted in managing inventory levels, tracking supplies to minimize waste and ensure availability.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Trained bartenders on cocktail preparation techniques and customer service standards.
Server
Bonefish Grill
03.2018 - 06.2020
- Assisted in training new servers on menu knowledge and service standards.
- Upsold menu items, enhancing guests' dining experience through personalized recommendations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Resolved customer complaints promptly, fostering positive guest relations and satisfaction.
Front of House Trainer
Tijuana Flats
02.2012 - 05.2016
- Streamlined communication between front-of-house and back-of-house teams to ensure smooth operations during peak hours.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Utilized upselling techniques to maximize revenue and increase customer satisfaction.
Education
GED -
Daytona State College
Daytona Beach, FLSkills
- Client relationship building
- Customer service
- Problem-solving skills
- Multi-tasking
Certification
2-15 and 4-40 license
Timeline
Agent Team Member
State Farm
01.2024 - Current
Bartender
Grind Gastropub And Kona Tiki Bar
06.2020 - 10.2024
Server
Bonefish Grill
03.2018 - 06.2020
Front of House Trainer
Tijuana Flats
02.2012 - 05.2016
GED -
Daytona State College