Autumn Hall
Pomona,CA
Summary
I am a results-driven and empathetic customer service professional with a proven track record of exceeding customer expectations while delivering exceptional support. Skilled in active listening, problem-solving, and effective communication. I am a highly motivated and tenacious leader with 10+ years of demonstrated work experience in customer service. Committed to solving problems creatively and proactively addressing inefficiencies or conflicts to improve quality and service. Willing to relocate if necessary. Seeking a customer service role to leverage my expertise in fostering positive customer relationships and contributing to overall customer satisfaction and business success."
Overview
8
8
years of professional experience
Work History
Energy Advisor/ New hire trainer
Southern California Edison Commercial
03.2022 - Current
Residential Energy Advisor
Southern California Edison
07.2019 - 03.2022
- Dedicated customer service specialist recognized with the Customer Hero Direct Award, honored more than 35 times for consistently delivering outstanding support and building strong customer relationships
- Promote a safe working environment
- Handle and validate confidential information such as invoices and program applications for accuracy of data and completion of required information for program qualification
- Review, validate, and enter data into various systems with a high level of accuracy
- Research and analyze to resolve customer issues and provide solutions and recommendations by applying established policies and procedures
- Process applications, complete multiple assignments simultaneously, including research of missing information, verifying account status, and contacting internal / external customers
- Support other areas of responsibilities including but not limited to trouble/outage, EE and IQP incoming and outgoing call types
- Meet performance metrics including quality and productivity.
Driver
Lyft Rideshare Company
08.2016 - 07.2019
- Safely operated a personal vehicle to transport passengers to their destinations
- Greeted passengers warmly, ensuring a welcoming and friendly atmosphere throughout the ride
- Maintained a clean and well-maintained vehicle interior and exterior for passenger comfort, safety and satisfaction
- Provided assistance to passengers with luggage, accessibility needs, and special requests
- Engaged in courteous and professional communication with passengers, addressing inquiries and ensuring a positive ride experience
- Uphold company standards for cleanliness, safety, and customer satisfaction.
EL Encanto Healthcare & Habilitation
08.2015 - 04.2018
- Provided hands-on care and support to individuals with disabilities, helping them with daily activities such as dressing, bathing, grooming, and mobility assistance
- Administered medications according to prescribed schedules, document medication administration, and monitored any potential side effects or reactions
- Regularly assessed and monitored the health status of individuals, reporting any changes or concerns to medical professionals or caregivers
- Assisted individuals in acquiring and enhancing life skills, such as communication, social interaction, cooking, cleaning, and money management
- Implemented behavior management strategies to address challenging behaviors and promote positive alternatives
- Facilitated community outings and social activities to promote socialization, recreation, and inclusion in the community
- Assisted with physical therapy exercises and activities as prescribed by therapists, focusing on improving mobility, strength, and flexibility
- Maintained accurate and detailed records of daily activities, progress, and any incidents or changes in individuals' conditions
- Maintained open and effective communication with family members or caregivers, providing updates on individuals' progress and collaborating on care plans
- Handled crisis situations calmly and effectively, following established protocols to ensure the safety and well-being of individuals.
Education
Nursing/Business Administration
Mt. San Antonio College, Pasadena City College
Skills
- Computer Proficient
- Problem Solving
- Positive Attitude
- Excellent at Time Management
- Effective Communication
- Attention to Detail
- Resourceful
- Personalized Care
- Medication Management
- Health Monitoring
- Skill Development
- Behavior Support
- Community Integration
- Documentation
- Crisis Management
- Interpersonal Communication
- Training Seminars
- Prioritization
- Microsoft PowerPoint
- Professional Communication
- Operational Processes
- Complex Problem-Solving
- Energy Solutions
- Energy Analysis
- Interpersonal and Written Communication
- Outbound Calls
- Time Management
- Active Listening
- Customer Inquiries
- Critical Thinking
- Problem Resolution
- Training Junior Team Members
- Performance Goals
- Customer Service and Assistance
- Reading Comprehension
Timeline
Energy Advisor/ New hire trainer
Southern California Edison Commercial
03.2022 - Current
Residential Energy Advisor
Southern California Edison
07.2019 - 03.2022
Driver
Lyft Rideshare Company
08.2016 - 07.2019
EL Encanto Healthcare & Habilitation
08.2015 - 04.2018
Nursing/Business Administration
Mt. San Antonio College, Pasadena City College
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