Experienced with patient care and treatment support. Utilizes communication and empathy to enhance patient experiences and outcomes. Utilizes experience and training to the best of my abilities to become a dependable asset to your company, while achieving personal growth and empowerment. I would also like to build on my current job and communication skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Residential Treatment Assistant
The Mountain Center
Peña Blanca, NM
02.2024 - Current
Delivered patient care and support during treatment sessions, ensuring safety and comfort.
Monitored patient progress, documenting observations to inform clinical decisions.
Collaborated with multidisciplinary teams to enhance patient outcomes through effective communication.
Educated patients on treatment protocols, promoting adherence and understanding of procedures.
Implemented process improvements that streamlined workflow and increased efficiency within the team.
Maintained strict confidentiality of patient information in compliance with HIPAA regulations.
Developed strong rapport with patients through consistent empathy and understanding during challenging moments.
Supported patients throughout their rehabilitation journey, celebrating milestones and encouraging continued progress toward goals.
Improved patient outcomes by carefully monitoring and documenting treatment progress.
Assisted in the development of evidence-based practices by participating in ongoing professional development opportunities.
Ensured accurate records of patients'' treatments, contributing to effective continuity of care.
Promoted adherence to treatment plans by addressing patients'' concerns and providing education on the benefits of each intervention.
Provided compassionate support to patients experiencing emotional distress during the recovery process.
Enhanced patient comfort during sessions with empathetic communication and a supportive environment.
Increased client engagement in therapy through active listening and tailored interventions.
Streamlined documentation processes for increased efficiency in record-keeping tasks across the team.
Contributed to a positive therapeutic environment by maintaining clean and organized treatment spaces.
Actively participated in team meetings, sharing insights on patient progress and collaborating on adjustments to treatment plans when necessary.
Disinfected tools, equipment and surfaces between patients.
Completed necessary reports and documentation on time and to specifications.
Transported patients to and from appointments, assisting with getting in and out of vehicles.
Performed basic laboratory tests and collected specimens for further testing.
Social Media Specialist
Kewa Arts
Santo Domingo Pueblo, NM
05.2016 - Current
Created a business page
Greeted customers and helped determine their specific needs in a custom piece
Processed cash, debit or credit card payments
Organized merchandise pricing and signage
Service Coordinator
Youth Shelters and Family Services (Transitional Living Program)
Santa Fe, NM
02.2022 - 08.2022
Provided case management services; oversight of client life skills education; and other program services and systems
Provided case management services from screening and intake to discharge including completing client assessments, developing self-sufficiency plans, implementing, coordinating, and reviewing; and providing discharge and after-care planning and implementation for an assigned case load
Provided life skills instruction on an individual basis, following established self-sufficiency plans and conducted life skills groups on a variety of topics for TLP clients
Maintained client case files, as determined by program requirements, providing oversight of the file maintenance procedure
Provided information and data for required reports and contracts
Coordinated and engaged in external relations, as assigned
Engaged in daily activities of the program, providing oversight of facility and grounds maintenance, vehicle, and equipment maintenance, as well as record keeping pertaining to such
Participated in the emergency on-call system, as assigned
Youth Service Specialist / Service Coordinator
Youth Shelters and Family Services (Emergency Youth Shelter)
Santa Fe, NM
04.2021 - 02.2022
Managed Client intake/discharge
Participated in client assessment, case planning and coordination
Provided direct care and supervision to clients
Maintained a clean and safe facility/environment
Provided emotional support to clients / staff
Facilitated “stress relief/self care” groups
Provided staffing for client activities including outings, educational and emotional support groups
Completed and reviewed comprehensive client and program documentation as determined by program requirements
Provided data entry in specific program databases such as Apricot & HMIS
Facilitated training of new staff members as needed by program manager
Home living Technician
Santo Domingo Tribe (Kewa House Youth Shelter)
Santo Domingo Pueblo, NM
02.2018 - 03.2021
Managed Client intake/discharge
Provided direct care and supervision to clients
Maintained a clean and safe facility/environment
Provided emotional support to clients / staff
Facilitated “stress relief” self care” groups
Provided staffing for client activities including outings, educational and emotional support groups
Completed and reviewed comprehensive client and program documentation as determined by program requirements
Provided data entry in specific program databases such as Apricot & HMIS
Facilitated training of new staff members as needed by program manager
Keres Instructor
Santo Domingo Summer Program
Santo Domingo Pueblo, NM
05.2014 - 08.2014
Facilitated Keres Language Story telling
Provided Youth with traditional mentoring
Developed ways to further engage students to become active members in their communities
Encouraged participation in activities
Education
HS Diploma -
Santa Fe Indian School
Santa Fe, NM
01.2016
Skills
Ability to provide confidential services
Customer Service Oriented
Sales Experience
Maintaining Inventory
Excellent telephone Etiquette
Excellent communication Skills / Boundary setting
Accurate Money handling
Proficient in Microsoft Word, Excel, Outlook and the Internet
Case documentation
Mental health awareness
Professional boundaries
Individualized treatment planning
Progress monitoring
Teamwork and collaboration
Direct patient care
FIRST AID/ CPR /AED
Mental health support
Crisis intervention
Patient transportation
Patient advocacy
Certification
Indian Health Service – Food Handlers Training
New Mexico Early Care, Education and Family Support 45 hour Entry Level course – Foundations in the Seven Basic Competencies