Autumn Mangrum
White House,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude and willing to take on additional responsibility to help meet team goals.
Overview
7
7
years of professional experience
Work History
Underpayment Analyst
Revecore
09.2020 - Current
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Utilize and navigate different client systems.
- Maintained confidentiality of patient information in accordance with HIPAA guidelines and professional ethical standards.
- Assisted with training new hires on company policies, procedures, and best practices for claims handling to ensure a smooth transition into the role.
- Demonstrates proficiency in Word and Excel.
- Identified trends in payer denials or coding errors, implementing corrective actions for other claims.
- Created successful appeals for denials, recovering lost revenue for the organizations.
- Proven ability to learn quickly and adapt to new business policies and procedures.
- Met and exceeded department expectations each month.
Healthcare Receivables Specialist 2
Xtend Healthcare
06.2018 - 09.2020
- Utilized and navigated through different client systems.
- Managed high volume of daily tasks while maintaining attention to detail and accuracy in all areas of responsibility.
- Maintained compliance with HIPAA regulations, ensuring proper handling of sensitive patient data during the billing process.
- Negotiated payment arrangements with self-pay patients, offering flexible solutions that aligned with their financial capabilities.
- Promoted a positive patient experience, addressing concerns and resolving issues related to billing or insurance coverage.
- Assisted patients in understanding their financial responsibilities, guiding them through available payment options and resources.
Claims Intake Specialist
Quality Resource Management
06.2017 - 11.2017
- Claims Intake for workers comp, auto, and property.
- Utilized and navigated several different client systems.
- Managed a high volume of incoming calls from policyholders, demonstrating excellent communication skills and empathy during stressful situations.
- Enhanced claims processing efficiency by streamlining intake procedures and documentation requirements.
- Demonstrated adaptability by quickly learning updates to company policies or software changes affecting the claims process.
Education
High School Diploma -
Franklin County High School
No diploma -
White House Heritage High School
Skills
- Critical and Analytical thinking
- Team Collaboration and Leadership
- Knowledge of medical terminology
- Auditing for over payments
- Customer Service
- Claim Investigation
- Proficient with Word, Excel and Powerpoint
- Account Resolution
Overallgpa
3.8
Timeline
Underpayment Analyst
Revecore
09.2020 - Current
Healthcare Receivables Specialist 2
Xtend Healthcare
06.2018 - 09.2020
Claims Intake Specialist
Quality Resource Management
06.2017 - 11.2017
No diploma -
White House Heritage High School
High School Diploma -
Franklin County High School