Autumn Phelan
Queen Creek,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Instructional Assistant
Queen Creek Unified School District
Queen Creek , AZ
2024.07 - Current
- Implemented behavior management strategies designed by the teacher or behavioral specialist.
- Facilitated small group instruction for targeted skill development.
- Worked one-on-one with special needs students to help navigate through school challenges.
- Organized instructional materials and activities for special education classrooms.
Paraeducator
Fairfield - Suisun Unified School District
Fairfield, CA
2023.08 - 2024.07
- Assisted students in achieving academic goals by providing one-on-one tutoring and small group instruction in various subjects.
- Assisted teachers in managing classrooms effectively by maintaining clear expectations, enforcing rules consistently, and reinforcing positive behavior choices.
- Documented behaviors, implemented interventions, and treatment results.
- Fostered relationships between general education peers and those receiving specialized services within the classroom setting.
Appointment Scheduler
Shift
Oakland, CA
2021.03 - 2023.07
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Acted as the first point of contact and set appointments for prospective clients.
- Developed strong relationships with clients, providing personalized service when booking, rescheduling, or canceling appointments.
- Maintained strict adherence to cash handling policies, resulting in minimized losses and increased accountability.
Direct Support Professional
Hatch Haven
Gilbert, AZ
2018.06 - 2020.08
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Assisted disabled clients to support independence and well-being.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
Retail Customer Service Associate
Walgreens
Queen Creek, AZ
2017.04 - 2019.10
- Maintained a clean and organized store environment, enhancing customer shopping experience.
- Kept customer spaces clean, neat and organized for maximum appeal.
- Handled cash register operations accurately, minimizing discrepancies while reconciling daily financial reports.
- Educated customers about ongoing promotions and special offers, driving additional revenue for the store.
Education
GED -
GED.CO
California04.2023
Skills
- Relationship Building
- Student Supervision
- Computer Skills
- Calm and Patient Demeanor
- Conflict Resolution
- Appointment Scheduling
- Scheduling
- Problem-solving abilities
Certification
- CPR/ First Aid in infant, children and adults
- Nonviolent Crisis Intervention Training
- CODESP ESSA Paraeducator Exam certificate
- Certified in CPR and first aid for emergency situations.
Additional Information
- 1 year of experience supporting students with special needs in a school setting.
- Skilled in assisting teachers with classroom management and student engagement.
- Provided direct care and support to individuals with disabilities in a residential setting.
- Assisted clients with daily living activities such as bathing, dressing, and meal preparation.
- Implemented and documented individualized care plans for each client.
- Building customer service relations
- Appointmment scheduler
Timeline
Instructional Assistant
Queen Creek Unified School District
2024.07 - Current
Paraeducator
Fairfield - Suisun Unified School District
2023.08 - 2024.07
Appointment Scheduler
Shift
2021.03 - 2023.07
Direct Support Professional
Hatch Haven
2018.06 - 2020.08
Retail Customer Service Associate
Walgreens
2017.04 - 2019.10
GED -
GED.CO
- CPR/ First Aid in infant, children and adults
- Nonviolent Crisis Intervention Training
- CODESP ESSA Paraeducator Exam certificate
- Certified in CPR and first aid for emergency situations.
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