Autumn Rain Danes

• Manage payroll processing and reporting for 200+ employees in a nonprofit setting
• Manage all benefits and leave administration and education including but not limited to-medical, dental, vision, Life/AD&D, STD/LTD, FMLA, and worker's compensation claims
• Manage PTO administration and calculation
• Build and implement Employee Wellness Program
• Maintain relationship between agency and broker/plan administration as main point of contact
• Paycor Training expert for all current and new employees
• Manage WEX Fuel card Administration and Troubleshooting
• Manage team of 9 Receptionist in a healthcare setting across 4 different locations
• Onboard New Employees
• Terminate and perform exit interviews
• Perform external and internal audit requirements
• Manage grant tracking and allocation
• Manage WENS emergency communication on behalf of agency
• Risk Management Committee Member
• Manage trainings and administer CE Certificates based on attendance
• Report CE Trainings to Ohio Board and reapply for renewal through CEBroker
• Meet with COO and CFO twice weekly to discuss agency needs and make executive decisions

• Developed and implemented a new cooperative workplace strategy, resulting in higher employee productivity and morale
• Maintained a track record of excellent customer service by tailoring a resolution plan unique to each customer's needs
• Oversaw a team of customer service representatives between 9 locations across Eastern Ohio and Western Pennsylvania
• Maintained a working knowledge of progressive agricultural and fuel related systems and products to be able to effectively communicate with all customers
• Managed all sales for in-house accounts in the Liquid Fuels Division
• Attended board meetings and executive committee meetings, resulting in developing new ideas, initiatives, products, and services
• Executed company policies, procedures, and safety standards
• Developed relationships with new staff members, and assisted existing staff members in their career development
• Directly support VP and Senior VP in all projects and new site developments
• Assisted HR director in company-wide programs, interviews, insurance related claims, and benefits administration
• Manage employee time off, scheduling, and payroll and benefits administration

• Maintained a track record of excellent customer service by tailoring a resolution plan unique to each customer's needs
• Field roughly 200 calls per day assisting customers with orders and account information, working with third party agencies such as Community Action to ensure customers can receive product during periods of crisis
• Make product recommendations based on intended yield, soil sample data, equipment necessities, etc.
• Manage front counter including but not limited to authorizing pumps, finishing sales, handling accounting discrepancies, selling products and fuel cards, balancing till and finalizing bank deposits
• Various AP/AR functions
• Learn new software and train current and new staff on functionality

Various reporting on trucks, deliveries, and inventory for VP

• Worked as a liaison between patients, third party payors, and customer assistance programs to find the best finance options for patients in need
• Maintained a high level of accuracy while quickly processing and filling prescriptions, including escripts and paper documents
• Created and maintained a quality control checklist for each stock item and set up a stock checklist
• Performed scheduled medication pick-ups, verified accuracy of stock, and filed inventory reports
• Ensured the proper inventory of all pharmaceuticals, resulting in passing grades during all quarterly and yearly audit
• Provided technical assistance to the pharmacy manager and implemented management processes to ensure accurate medication management
• Managed employee time off, scheduling, and payroll