Autumn Henson
Muldrow,OK
Summary
Organized person known for productive and efficient task completion. Specialize in effective communication, time management, and customer service skills. Excel in environments requiring ability to manage multiple tasks simultaneously and interact with people from diverse backgrounds. Use empathy, patience, and positivity to enhance workplace atmosphere and client satisfaction.
Overview
3
3
years of professional experience
Work History
Customer Service Manager
Hobby Lobby
Fort Smith, AR
08.2023 - 01.2024
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delivered continuous training to associates to maximize performance and customer relations skills.
Receptionist
United Faith Child Care
Sallisaw, OK
02.2021 - 05.2022
- Answered incoming calls, took messages, and transferred calls to personnel.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Monitored the reception area to provide a consistently safe, hazard-free environment.
- Performed data entry tasks into various computer systems accurately and promptly.
Education
High School Diploma -
Gans High School
Gans, OK05-2021
Skills
- Telephone skills
- Tech-Savvy
- Organization skills
- Customer and client relations
- Verbal and written communication
- Data entry
- Multitasking and prioritization
Timeline
Customer Service Manager
Hobby Lobby
08.2023 - 01.2024
Receptionist
United Faith Child Care
02.2021 - 05.2022
High School Diploma -
Gans High School
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