Auzane Curtis
Sacramento,CA
Summary
To find gainful employment with a company that provides a safe and healthy work environment offering the opportunity for advancement and the ability to utilize my helpful self driven customer service skills.
Overview
14
14
years of professional experience
Work History
In Home Caregiver
Phillip Carter SR
07.2023 - Current
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Cooked tasty, nourishing meals for patients to promote better nutrition. Helping with cleaning to maintain good hygiene.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
CSR
TTEC
06.2022 - 07.2023
- Remote Inbound customer service rep handling over 50 calls per day, answering customer concerns and questions while processing payments through a secured system.
- Providing excellent customer service.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Security Guard
Securitas Security Services
12.2019 - 06.2022
- Observed and reported any activity that would jeopardize the safety or well-being of our customers, along with paying attention to customers and companies' property and personal belongings to deter potential thefts and damage.
Reservation Agent
The Active Network
09.2012 - 07.2018
- Inbound call center booking reservations for camping.
- Operated multiple phone lines while providing excellent customer service.
- Fast paced and demanding environment.
CSR
Advanced Call Center Technology
04.2010 - 08.2012
- Inbound Call Center responsible for operating multiple phone lines, de-escalating customer's complaints and quick problem solving techniques in order to provide excellent customer service while servicing customers with credit card applications.
- Dispatched workers for AT&T
- Processed credit card applications for GE Banking.
Education
High School Diploma -
Hiram Johnson High School
Sacramento, CA06.2011
Skills
- Provides excellent customer service
- Proficient in Microsoft Office: Word & Excel
- Motivated and energetic self-starter
- Excellent communication skills
- Adaptable and flexible
- Well-developed problem solving strategies
- Utilized active listening skills
- Type 50 WPM
- Thrives in a fast paced environment
- Able to prioritize duties to meet deadlines
- Able to work under pressure
- Ability to multitask
Timeline
In Home Caregiver
Phillip Carter SR
07.2023 - Current
CSR
TTEC
06.2022 - 07.2023
Security Guard
Securitas Security Services
12.2019 - 06.2022
Reservation Agent
The Active Network
09.2012 - 07.2018
CSR
Advanced Call Center Technology
04.2010 - 08.2012
High School Diploma -
Hiram Johnson High School