Auzunae Brown
McKinney,Texas
Summary
Dynamic and detail-oriented Receptionist with a proven track record at Hilton Hotels, excelling in organization and verbal communication. Mastered front desk operations, enhancing client satisfaction through improved appointment systems. Demonstrated exceptional relationship-building skills, fostering positive client interactions. Achieved a significant increase in office efficiency by optimizing administrative support and data management practices.
Overview
6
6
years of professional experience
Work History
Teaching Assistant
ASAP
12.2023 - 12.2024
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Collaborated with fellow teaching assistants to create a consistent and supportive learning environment for students.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Supported classroom activities, tutoring, and reviewing work.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Evaluated student performance through regular assessments, tracking progress and adjusting instructional strategies as needed.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Worked with teacher to optimize learning plans based on student test grades and evaluations.
- Served as a mentor to new teaching assistants, providing guidance on effective strategies for classroom management and instruction.
- Fostered strong relationships with parents through regular communication about student progress, concerns, and achievements.
- Organized and maintained classroom resources, ensuring materials were readily available for lessons.
- Assisted in grading assignments efficiently, contributing to timely feedback for students.
- Adapted teaching methods to accommodate remote learning, ensuring continuity of education during challenging times.
- Led tutoring sessions for students requiring additional support, leading to noticeable improvements in their academic performance.
Receptionist
Hilton Hotels
12.2022 - 12.2023
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Handled cash transactions and maintained sales and payments records accurately.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Organized, maintained and updated information in computer databases.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Confirmed appointments, communicated with clients, and updated client records.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Tracked important information in Software spreadsheets and ran reports or generated graphs using data.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Assisted in event planning and execution, ensuring seamless operation of company functions.
- Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
- Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Cashier
United Supermarkets
12.2021 - 12.2022
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Supported marketing initiatives by setting up and maintaining promotional displays.
- Operated cash register to record transactions accurately and efficiently.
Cashier
Dickeys BBQ Pit
12.2018 - 12.2020
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Education
Seminole High School
Texas05.2020
Kinesiology
South Plains College
Levelland, TX05.2023
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Customer and client relations
- Appointment scheduling
- Scheduling
- Greeting and seating clients
- Data inputting
- Office administration
- File management
- Administrative support
- Schedule management
- Front desk operations
- Calm demeanor
- Positive and professional
- Call redirection
- Customer service
- Problem-solving
- Call answering and routing
- Team collaboration
- Relationship building
- Conflict resolution
- Documentation
Timeline
Teaching Assistant
ASAP
12.2023 - 12.2024
Receptionist
Hilton Hotels
12.2022 - 12.2023
Cashier
United Supermarkets
12.2021 - 12.2022
Cashier
Dickeys BBQ Pit
12.2018 - 12.2020
Kinesiology
South Plains College
Seminole High School
Similar Profiles
Kyra krebsKyra krebs
Construction Flagger at ASAPConstruction Flagger at ASAP
Chad LuzadderChad Luzadder
Grinder Operator at ASAPGrinder Operator at ASAP
Chasitty BennerChasitty Benner
Contractor at ASAPContractor at ASAP