Anna Valles
Marana,AZ
Summary
Dedicated administrative professional with years of successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, reliable and productive professional when working with little to no supervision. Seeking a permanent position as a returning resident to Arizona.
Overview
18
18
years of professional experience
Work History
Associate Governmental Program Analyst
CA. Dept. of Transportation
San Bernardino, CA
01.2020 - Current
- Work within Program Project Management Division, responsible for analyzing delivery of projects from inception to completion
- Provide support and up to date quality control data, ensuring consistency for Caltrans projects
- Manage multiple program databases, with daily project modifications, such as project resources and workplans (cost and schedule)
- Independently analyze and verify projects funding codes are accurate per current schedules
- Develop, produce, and distributes various project management reports to both internal and external departments
- Review projects for possible opening and closing phases, that may impact funding changes with headquarters and local agencies' deadlines
- Maintain cooperative working relationships by responding to inquiries and initiating contact with program managers, headquarters, other district offices and local agencies.
Administrative Assistant II
CA. Dept. of Transportation
San Bernardino, CA
01.2018 - 01.2020
- Managed District Director's calendar of events, included daily meetings (with internal staff and external agencies), personal appearance requests and travel arrangements in and out of state
- Liaison for District Director, Nine Division Deputies, Headquarters executives, local agencies, and public constituents
- Analyzed incoming correspondences from executive staff, legislators, media outlets, and public inquires
- Secured all levels of confidential correspondences
- Administered priority level for each document received, for proper review and response from District Director
- Conducted follow up tasks on assignments distributed to Divisions Deputies and District Director, to ensure all requirements were met by state mandated deadlines
- Successfully coordinated meetings and special events utilizing open and clear communication with executive leads, internal management, local elected officials, and public constituents
- Provide customer service to internal and external stakeholders, via telephone, email, and written correspondence
- Ability to manage multiple tasks, by utilizing time management and priority protocols
- Established new hire interviews between headquarters Caltrans Director and District Director vacancies
- Extensive computer knowledge with various software programs (Microsoft Word, Excel, PDF, Outlook, 10-key) and experienced with Project Resource and schedule Management system (PRSM), Work Breakdown Structure (WPS) and Workplan Status (WPS).
Staff Service Analyst I
CA. Housing and Community Development
Riverside, CA
01.2006 - 01.2018
- Assistant to Three Codes and Standards Administrators: preparing and providing monthly reports, prioritizing meetings, and correspondences
- Liaison for Twenty-Seven District Inspectors, headquarters, and public constituents
- Accountable for creating legal cases for submission to local District Attorney offices for cited State Violations Codes
- Handled confidential information received from public constituents regarding violation concerns
- Prioritized investigation assignments based on Health and Safety regulations
- Collected daily inspections reports from all District Representatives and assigned follow-up inspections when required
- Recommended solutions to managers and inspectors to optimize inspection reporting while utilizing State Department's laws and regulations for legal prosecutions against mobile home owners in violation
- Managed inventory of office equipment and fleet vehicles, monitored maintenance services and collected monthly mileage reports
- Received and processed public complaints and record access requests from headquarters legal division or directly from constituents
- Supervised as chief proctor for State exams and responsible for security of confidential exam-related materials and establishing new hire interviews
- Provided office support with daily cash audits and deposits, public assistance with over counter permitting application process and other various functions
- Appointed as Subject Matter Expert, to streamline new software program developed specifically for Codes and Standards Division of California
Skills
- Public Administration
- Interagency Coordination
- Administrative Support
- Effective communication skills
- Scheduling and calendar management
- Time Management
- Customer Service
- Complaint Handling
- Critical Thinking
- Data Entry
- Documentation and Recordkeeping
- Project Management
- Dedicated Team Player
- Proficiency in Microsoft Office Programs
Timeline
Associate Governmental Program Analyst
CA. Dept. of Transportation
01.2020 - Current
Administrative Assistant II
CA. Dept. of Transportation
01.2018 - 01.2020
Staff Service Analyst I
CA. Housing and Community Development
01.2006 - 01.2018