Anna Valles
Marana,AZ
Summary
Dedicated administrative professional with years of successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, reliable and productive professional when working with little to no supervision. Seeking a permanent position as a returning resident to Arizona.
Overview
18
18
years of professional experience
Work History
Associate Governmental Program Analyst
CA. Dept. of Transportation
01.2020 - Current
- Work within Program Project Management Division, responsible for analyzing delivery of projects from inception to completion
- Provide support and up to date quality control data, ensuring consistency for Caltrans projects
- Manage multiple program databases, with daily project modifications, such as project resources and workplans (cost and schedule)
- Independently analyze and verify projects funding codes are accurate per current schedules
- Develop, produce, and distributes various project management reports to both internal and external departments
- Review projects for possible opening and closing phases, that may impact funding changes with headquarters and local agencies' deadlines
- Maintain cooperative working relationships by responding to inquiries and initiating contact with program managers, headquarters, other district offices and local agencies.
Administrative Assistant II
CA. Dept. of Transportation
01.2018 - 01.2020
- Managed District Director's calendar of events, included daily meetings (with internal staff and external agencies), personal appearance requests and travel arrangements in and out of state
- Liaison for District Director, Nine Division Deputies, Headquarters executives, local agencies, and public constituents
- Analyzed incoming correspondences from executive staff, legislators, media outlets, and public inquires
- Secured all levels of confidential correspondences
- Administered priority level for each document received, for proper review and response from District Director
- Conducted follow up tasks on assignments distributed to Divisions Deputies and District Director, to ensure all requirements were met by state mandated deadlines
- Successfully coordinated meetings and special events utilizing open and clear communication with executive leads, internal management, local elected officials, and public constituents
- Provide customer service to internal and external stakeholders, via telephone, email, and written correspondence
- Ability to manage multiple tasks, by utilizing time management and priority protocols
- Established new hire interviews between headquarters Caltrans Director and District Director vacancies
- Extensive computer knowledge with various software programs (Microsoft Word, Excel, PDF, Outlook, 10-key) and experienced with Project Resource and schedule Management system (PRSM), Work Breakdown Structure (WPS) and Workplan Status (WPS).
Staff Service Analyst I
CA. Housing and Community Development
01.2006 - 01.2018
- Assistant to Three Codes and Standards Administrators: preparing and providing monthly reports, prioritizing meetings, and correspondences
- Liaison for Twenty-Seven District Inspectors, headquarters, and public constituents
- Accountable for creating legal cases for submission to local District Attorney offices for cited State Violations Codes
- Handled confidential information received from public constituents regarding violation concerns
- Prioritized investigation assignments based on Health and Safety regulations
- Collected daily inspections reports from all District Representatives and assigned follow-up inspections when required
- Recommended solutions to managers and inspectors to optimize inspection reporting while utilizing State Department's laws and regulations for legal prosecutions against mobile home owners in violation
- Managed inventory of office equipment and fleet vehicles, monitored maintenance services and collected monthly mileage reports
- Received and processed public complaints and record access requests from headquarters legal division or directly from constituents
- Supervised as chief proctor for State exams and responsible for security of confidential exam-related materials and establishing new hire interviews
- Provided office support with daily cash audits and deposits, public assistance with over counter permitting application process and other various functions
- Appointed as Subject Matter Expert, to streamline new software program developed specifically for Codes and Standards Division of California
Skills
- Public Administration
- Interagency Coordination
- Administrative Support
- Effective communication skills
- Scheduling and calendar management
- Time Management
- Customer Service
- Complaint Handling
- Critical Thinking
- Data Entry
- Documentation and Recordkeeping
- Project Management
- Dedicated Team Player
- Proficiency in Microsoft Office Programs
Timeline
Associate Governmental Program Analyst
CA. Dept. of Transportation
01.2020 - Current
Administrative Assistant II
CA. Dept. of Transportation
01.2018 - 01.2020
Staff Service Analyst I
CA. Housing and Community Development
01.2006 - 01.2018
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