Ava Avila
Summary
Dependable and friendly individual with positive attitude and excellent teamwork skills. Possesses strong understanding of customer service principles and basic food handling techniques. Dedicated to contributing to smooth and efficient operation that enhances customer satisfaction.
Developed exceptional customer service and multitasking skills in fast-paced hospitality setting, seeking to transition into new field. Demonstrates effective communication and problem-solving abilities. Committed to enhancing team performance and delivering excellent service in any role.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Party Instructor
Owen House Event Venue
02.2023 - Current
- Assisted in planning and executing themed parties, ensuring alignment with client expectations.
- Coordinated logistics for events, including venue setup, catering arrangements, and equipment rentals.
- Evaluated event feedback to identify areas for improvement and enhance future party planning efforts.
- Monitored guest safety during events by adhering to venue policies and identifying potential hazards before they became an issue.
- Enhanced customer experience by providing efficient and friendly assistance during events.
- Attended to any childs needs or wants with kindness and patience.
- Coordinated entertainment options such as music selections or activity stations based on client preferences while adhering to any specific restrictions or guidelines provided by the venue or external partners.
- Handled guest inquiries with professionalism and courtesy, promoting a positive image of the company.
- Maintained clean and organized event spaces, creating a comfortable environment for guests to enjoy.
- Served food and beverages according to client specifications, ensuring prompt delivery and guest satisfaction.
- Supervised children's activities, maintaining happiness, safety and well-being.
- Resolved conflict to maintain fun, positive and safe event environments.
Crew Team Member
Salad And Go
10.2024 - 09.2025
- Provided exceptional customer service by taking orders and addressing customer inquiries.
- Maintained cleanliness and organization of work area to ensure compliance with health standards.
- Collaborated with team members to efficiently prepare food items during peak hours.
- Assisted in inventory management by restocking supplies and monitoring product levels.
- Learned cash handling processes, accurately processing transactions and managing registers.
- Adapted quickly to changing demands in fast-paced environment, supporting team as needed.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, took food temperatures to assure food safety and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
Restaurant Host
Salt Traders Costal Cooking
07.2023 - 09.2024
- Greeted and seated guests efficiently, ensuring optimal customer experience.
- Managed reservation system to maintain accurate records and seating arrangements.
- Assisted in training new hosts on customer service standards and operational procedures.
- Communicated wait times clearly to guests, enhancing satisfaction and managing expectations.
- Handled guest inquiries and complaints professionally, promoting positive dining experiences.
- Maintained knowledge of menu items to provide informed recommendations to guests.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed the flow of restaurant traffic, strategically assigning tables based on server availability and guest preferences for optimal efficiency.
- Communicated effectively with servers and kitchen staff to ensure seamless dining experiences for guests.
- Ensured a welcoming atmosphere by maintaining a clean, well-organized, and inviting reception area.
- Handled high-pressure situations with grace, maintaining a calm demeanor and professional attitude during peak hours and unexpected challenges.
- Was able to work efficiently and quickly with the computers.
- Answered phone calls with friendliness to give information and document reservations.
Education
Associate of Science - Gender Studies In Science
Austin Community College
Austin, TX05-2027
High School Diploma -
Round Rock High School
Round Rock, TX05-2025
Skills
- Multitasking and organization
- Customer engagement
- Attention to detail
- Customer service
- Strong communication skills
- Public speaking
- Collaborative team player
- Greeting guests
- Patience under pressure
- Integrity and honesty
- Phone and computer skills
Certification
- Food Handlers Certificate
Languages
Spanish
Limited Working
Timeline
Crew Team Member
Salad And Go
10.2024 - 09.2025
Restaurant Host
Salt Traders Costal Cooking
07.2023 - 09.2024
Assistant Party Instructor
Owen House Event Venue
02.2023 - Current
Associate of Science - Gender Studies In Science
Austin Community College
High School Diploma -
Round Rock High School
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