Ava Beck
Milton
Summary
I am currently living in Jacksonville, Florida, and I am trying to find a job in the 32571 area so I can move back home to live with my family. I will be able to start two weeks from the receipt of an offer letter! Dedicated professional with strong customer service skills, adept in call management and appointment scheduling. Proven ability to maintain accurate records and enhance office efficiency.
Overview
6
6
years of professional experience
Work History
Receptionist
Ash Properties
Jacksonville
01.2022 - Current
- Greeted clients and visitors warmly at the front desk.
- Managed incoming calls and directed them to appropriate staff.
- Scheduled appointments and maintained calendars for office personnel.
- Processed mail and deliveries, ensuring timely distribution to staff.
- Coordinated office supplies inventory and placed orders as needed.
- Performed data entry tasks into various computer systems accurately and promptly.
Office Clerk
Department of Military Affairs
Starke
09.2020 - 01.2022
- Maintained records of room availability and rates, as well as daily revenue reports.
- Handled customer complaints promptly and efficiently, resolving issues in a timely manner.
- Evaluated current and planned occupancy levels, seasonal trends and upcoming special events to determine room pricing and availability
- Maintained accurate records of all transactions related to the company's finances for auditing purposes.
Secretary promoted to Service Desk Specialist
Grainger
Jacksonville
07.2019 - 07.2020
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Managed daily operations of building facilities and maintenance services.
- Coordinated vendor contracts and oversaw service delivery performance.
- Implemented safety protocols and ensured compliance with regulations.
- Conducted regular inspections to maintain building standards and security.
- Provided technical support via phone and email for end-users.
- Managed ticketing to ensure timely incident resolution through ServiceNow ticketing system
Education
Bachelor of Arts - Psychology
The University of West Florida
Pensacola, FL12-2024
Skills
- Appointment scheduling
- Data entry
- Customer service
- Call management
- Office administration
- Record keeping
- Complaint resolution
- Attention to detail
Timeline
Receptionist
Ash Properties
01.2022 - Current
Office Clerk
Department of Military Affairs
09.2020 - 01.2022
Secretary promoted to Service Desk Specialist
Grainger
07.2019 - 07.2020
Bachelor of Arts - Psychology
The University of West Florida