Front Desk Associate
Planet Fitness
05.2023 - 07.2023
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk and gym area to maintain a professional and welcoming appearance for guests.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information.
- Resolved guest issues effectively, ensuring a positive customer experience.
- Increased sales by 15% each month by gaining new members.
- Collected room deposits, fees, and payments.