Ava Boncela

• Improved team efficiency by implementing project management tools & strategies
• Developed strong vendor relationships
• Managed logistics including shipping coordination, freight negotiations, carrier selection
• Implemented inventory systems for higher accuracy
• Managed complex calendars & ensuring timely attendance for appointments
• Improved efficiency in hiring through streamlining recruitment, orientation, & review procedures
• Developed & maintained companywide organization

Kismet Holdings

• Handled confidential & sensitive information with discretion and tact
• Managed expense report processing, reconciling bank statements for accuracy
• Streamlined internal processes by implementing new project management tools
• Managed multiple priorities effectively under tight deadlines

Brian Kelly Photography

• Identified new business opportunities through market research
• Planned and prepared for studio shoots
• Organized calendar, scheduled appointments, & managed email inquiries

• Streamlined executive communications by managing calendars, scheduling meetings & coordinating travel arrangements
• Served as a liaison between departments to improve efficiency & increase accountability
• Organized & coordinated investor relations with CEO & CFO
• Screened applicant resumes & coordinated interviews
• Organized orientation schedules for new hires
• Established effective project management and provided detailed status updates to stakeholders

• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications
• Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
• Completed administrative tasks by performing business correspondence, transcription and data entry.
• Planning and organizing presentations & calendars
• Collaborated with owners to refine procedures and evolve best practices
• Managed HR pipeline from interview scheduling, training programs, performance reviews, and disciplinary issues

• Developed a trusted relationship with top 50 accounts
• Worked with supervisors to provide a work environment that promotes customer service,
  staff development, and achievement
• Introduced higher standards for customer service and increased efficiency by streamlining
  operations
• Created and reviewed invoices to maintain accuracy while working with customers to
  answer questions and address payment issues.
• Assisted with project planning and execution of research
• Developed individualized plans to help customers reach goals within predetermined
  timelines

• Built client relationships by responding to inquiries, identifying and assessing clients' needs,
  resolving problems, and following up with potential and existing clients.
• Partnered with business leaders to deliver services that support company objectives and
  consistent with corporate values.
• Performed duties and provided service in accordance with established operating
  procedures and company policies.
• Maintained client files with sales contracts, records of client interactions, client notes, and
  other information.
• Assisted with conflict resolution during partnership negotiations and acquisitions.

• Politely assisted customers in person and via telephone
• Developed reputation as an efficient service provider with high levels of accuracy
• Answered product questions with up-to-date knowledge of sales and store promotions