Ava Bortell
Corpus Christi,TX
Summary
I am an experienced barista with well developed skills and experience in customer service, team leading, and effective store management. I have worked in the food service industry for four years and have been recognized for my punctuality, attention to detail, and ability to multitask under busy work conditions. I am confident working independently or as part of a team and am flexible regarding working hours or shifts.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Team Member
Summer Moon
04.2023 - 05.2024
- Followed exact recipes for mixing and preparing beverage and food items.
- Described menu items and answered questions, entered orders, and/or made drinks for more than 200+ drive-thru and dine-in guests per shift.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Implemented sustainable practices such as waste reduction initiatives, contributing to the cafe's environmental responsibility goals.
Team Lead
Starbucks
07.2021 - 01.2023
- Used POS system to accurately enter orders and process payments.
- Trained new team members by relaying information on company procedures and safety requirements.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Assisted in inventories 2 times a month, organized deliveries in the stockroom, and reported inconsistencies to management.
Team Member
Whataburger
06.2020 - 04.2021
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Minimized food waste through proper storage practices, regular temperature monitoring, and rotation of perishable items.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Contributed to team success by completing jobs quickly and accurately
Education
Bachelor of Arts - Environmental Studies
Trinity University
San Antonio, TX05.2025
Bachelor of Science - Environmental Policy
Duke Kunshan University
Kunshan, China05.2023
Skills
- Barista Trained
- POS Systems and Ordering Platforms
- Team Management
- Interpersonal Communication Skills
- Operational Efficiency
Certification
Texas Food Handlers Certified
AWS Certified Welder
OSHA Certified Forklift Operator
JA Certified Beginner Bench Jeweler
Timeline
Team Member
Summer Moon
04.2023 - 05.2024
Team Lead
Starbucks
07.2021 - 01.2023
Team Member
Whataburger
06.2020 - 04.2021
Bachelor of Arts - Environmental Studies
Trinity University
Bachelor of Science - Environmental Policy
Duke Kunshan University
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