Ava Brown
Hamden,CT
Summary
Creative and energetic Early Childhood Education professional devoted to offering diverse activity plans and experiential learning opportunities to enhance individual development. Friendly, supportive and motivated with strong desire to promote student potential. Offering 5 years of experience with passion for building strong rapport with faculty, students and caregivers. Motivated . Systematic and controlled serving team member with strong catering background. Smoothly set up and maintain stations and buffet lines, handling diner requests and cleaning up spills quickly to satisfy needs of event planners and guests. Calm, professional and organized with top strengths in multitasking and prioritization. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Function Waitress
Teresas Hospitality Group
05.2022 - 08.2023
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Provided friendly, courteous service to create memorable moments for guests.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Lead Preschool Teacher
Magical Beginnings
01.2019 - 07.2023
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Utilized books, songs and games to engage students.
- Addressed behavioral and learning issues with parents and daycare management.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
- Planned educational opportunities based on children's interests.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Submitted weekly lesson plans using microsoft excel, powerpoint and Google docs and powerpoint
Education
Bachelor of Arts - Human Development And Human Services
Merrimack College
North Andover, MA05.2022
Skills
- Caring and Empathetic Demeanor
- Early Childhood Education
- Appropriate Age Group Experience
- Parent Communication
- Creating a Safe Learning Environment
- Special Requests and Substitutions
- Attentive Service
- Cool Under Pressure
- Workflow Coordination
- Event Supervision
Certification
- First Aid/CPR Certified
exercising
I love to work out to decompress and energize myself.
Timeline
Function Waitress
Teresas Hospitality Group
05.2022 - 08.2023
Lead Preschool Teacher
Magical Beginnings
01.2019 - 07.2023
Bachelor of Arts - Human Development And Human Services
Merrimack College
- First Aid/CPR Certified
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